Little River Campground & RV Resort
Careless about the guests
At my arrival, the office mistakenly saved my debit card information under the wrong customer file and charged my card. When I brought this to their attention, I was assured that my card information would be removed from the incorrect account and that the issue had been resolved. Despite those assurances, my debit card was charged again. This second charge occurred after I had already notified the staff of the mistake and after I was specifically told that my card information would be deleted. As a result, I spent a significant portion of my vacation dealing with a problem that should never have happened in the first place. Not only did these errors create financial stress and inconvenience, but they also ruined what was supposed to be a relaxing vacation. I trusted your staff to correct the mistake after it was first reported, and unfortunately that trust was misplaced when my card was charged again. I believe it is unreasonable for me to bear the consequences of repeated errors made by the office, particularly after I had notified you of the problem and received assurances that it had been corrected. For these reasons, I respectfully requested a refund and I was denied and told that it was my banks fault for letting the transactions to occur. They won't take accountability and refuse to work with me. This was my debit card that was charged and over$400 and was on hold for a total of 8 days. My bank cancelled my card. Just one headache after another because of all of this. I feel as though they should've accommodated me seeing how their actions and failure to pay attention caused all of this.












