HTR Moab
Buyer Beware
They kept my money and I didnt stay here!!
Moab is a beautiful place, sadly this is the first place I set foot on and I wont soon forget about much of an illusion this place is.
I paid$626.28 for a dirty room that smelled of mold, with a shared bathroom/ shower and kitchen, the site is misleading and their staff even agreed with me that it shows photos of much nicer cabins out front. I was denied a refund of any kind.
I certainly understand I shouldnt be entitled to a FULL refund, the room they held for me wasnt available for one night, two at most....but I did not stay here at all. I was told its there busy season...so doesnt that make this room more valuable?
I have never in my life had someone outright deny me my hard earned money.
I hope they consider how they treated me and how they gave me nothing in return for my money the next time they have misfortune fall upon them.
Shame on you for your deception, shame on you for how you treated someone whos never been to Utah. This is the welcome I got.
What a miserable experience. Buyer Beware!
Again...I asked for a PARTIAL refund, I cancelled and did not stay here and they kept my money. I have not been contacted nor do I expect to be.
Cowards who hide behind keyboards and wont contact me This company stole my money and gave me nothing in return. I took nothing from you.
I did my part and you took advantage of me. I have screen shots of their own employee agreeing the booking is misleading.
Call and ask what your getting. Do not book before you know.
They have zero compassion for the position they left me in.
I have serious concerns with the code to the door to the room they wanted me in being left in a public space under a magnet, not in an envelope, just out where anyone can take note of it and walk in the room at any time and take my things.
I wont forget how you stole my money and gave me nothing in return.
People have a right to know what you did to me before it happens to them!
I dont complain, I dont write reviews, this company made a choice to exploit me and I am not going quietly










