ScoutTimber Ridge RV & Recreation Resort
Do not Recommend
I have been a returning guest at Timber Ridge RV& Recreation Resort for two years, and until now, I genuinely believed this campground would become my family’s yearly vacation spot. We enjoyed the amenities, the convenience of the on‑site store, and the community atmosphere. My husband and I even brought additional guests with us and encouraged others to stay here. The Halloween activities were especially memorable for my grandkids, and for a long time, Timber Ridge felt like a second home. Unfortunately, my recent experience with their strict cancellation policy has changed my view of the park entirely. Timber Ridge enforces a non‑refundable policy for any reservation canceled within 30 days of arrival, regardless of circumstances. This policy is applied exactly as written, with no flexibility. Even when cancellations are caused by unavoidable life events— such as work obligations or family emergencies— Timber Ridge does not offer partial refunds, reduced fees, credits, or reasonable compromises. In 2022, management exercised discretion and issued me a partial refund with a$25 processing fee, even though that cancellation was also inside the 30‑day window. That experience made me believe Timber Ridge valued loyalty and understood that life can be unpredictable. However, they have now stated that this past accommodation does not set any precedent, and they no longer consider similar situations eligible for exceptions. Their current stance reflects a strictly business‑first approach, with no meaningful consideration for returning guests or individual circumstances. I also attempted to negotiate a fair compromise that would benefit both myself and the business— including partial credit, a reduced refund, or a courtesy reschedule. My attempt at negotiation was ignored entirely, and their reply treated the suggestion as though it were inappropriate. Their emails included snide, dismissive remarks that reframed my words, minimized my reservation history, and implied I had mischaracterized my experience. This tone made it clear that customer‑focused problem‑solving is no longer part of their approach. The FAQ mentions the possibility of a one‑time courtesy reschedule, but Timber Ridge clarified that this is optional and not guaranteed. In my case, no reschedule, credit, or refund was offered. While I understand the need for clear policies, the rigid enforcement of this one— without empathy, discretion, or any willingness to work with guests— significantly impacts the guest experience. Policies that prioritize revenue protection over customer satisfaction can discourage repeat visitors and undermine the sense of community that many families value in a long‑term camping destination. Based on this experience, I will be seeking other accommodations in the future. I hope Timber Ridge considers how strictly applying this policy affects guests who previously viewed the resort as a second home.
