ScoutRiver Fork Campground
Beware with new ownership
We have stayed here before and had a wonderful experience, which made this visit especially disappointing. Since the property changed ownership, our experience was completely different, and unfortunately we will not be returning. We booked our stay online, accurately disclosed the number of people and pets, and drove more than 800 miles to get there. Our first night was great. The employee who checked us in was friendly, helped us get situated at our site, and answered all of our questions. The following morning, however, the new owner, Christina, approached our campsite in a very confrontational manner. Her first words were,“Oh no, I’m going to have to charge you for two sites.” She then told us we couldn’t have our dogs and became increasingly rude throughout the conversation. She explained that she was trying to set up new glamping tents and had already turned away other campers because, according to her, we were taking up too much space. This was confusing because the site we reserved was advertised as 100’ x 50’, and our setup occupied only a small portion of that area—approximately 20’ x 30’. When I tried to explain that our reservation and site description matched what we had booked, she interrupted me and said she didn’t care because she was the owner and made the rules. At that point, we decided we no longer wanted to stay. We informed her that we would be checking out and requested a refund since we were unable to receive the accommodations we had reserved under the terms presented at booking. She told us she would refund what we had paid and walked away. Given how the interaction had unfolded, I recorded that conversation. Later that day, she sent me a text stating that she would not be issuing a full refund after all. Rather than continue arguing, I filed a chargeback with my credit card company. It’s unfortunate because we genuinely enjoyed this campground under its previous ownership. Based on this experience, however, I cannot recommend it. If you’re considering staying here, be aware that your experience may be very different than reviews from before the ownership change.
