Our stay at Treasure Lake RV Resort in Branson was extremely frustrating due to a complete failure in communication by the staff.
Before arriving, I had three separate conversations with the campground staff regarding the dates we wanted to stay. At no point during any of those conversations were we informed about blackout dates that would affect our stay. Had this information been communicated upfront, I would have made different plans.
Instead, when we arrived we were informed that we would have to vacate three days earlier than planned because of these blackout dates. This was not our mistake, it was a failure on the campground's staff to provide accurate information when we specifically discussed our stay dates multiple times.
What makes the situation even more disappointing is that management had several opportunities to make things right and chose not to. Good customer service means taking ownership of mistakes and working with customers to find a reasonable solution. Unfortunately that did not happen here.
Because our stay was cut short by three days, we were unable to take advantage of many of the resort amenities. The shortened stay significantly reduced the value we received from our RPI membership and visit.
Potential guests should also understand that this is a first-come, first-served campground and does not accept reservations. If you are traveling under an RPI membership, be prepared that you may not receive the same level of consideration as other guests. We certainly felt like second-class customers.
The campground itself may have nice facilities but customer service and communication matter. Unfortunately, Treasure Lake failed in both areas during our stay and because of that we will not return.
Scout
