ScoutSavage River Campground — Denali National Park
Extremely nasty hostess and appalling welcome to Denali
Positive points as follows:-
- Fabulous location inside the park with fantastic wildlife viewing on route(we saw moose and a grizzly bear at the side of the road)-
- Nice wooded sites
What we didn’t like:
- I made my reservation months in advance and received an email confirmation with a reference number. I assumed that this email was all I needed to confirm my booking on arrival.
- Within the main body of the email there is a big heading stating“important information” and in that section the only item that is highlighted is the lack of WiFi service at the campsite.
- We arrived at 11pm at night. There was no notice of where to check in or indeed which site to go to. At previous campsites I had received a lovely email to welcome us and provide directions for our arrival
.- The next morning, one of the most unpleasant, nasty people that I have ever had the misfortune to meet came banging on our RV door. There was no welcome or kind words or even a smile. She introduced herself as the camp hostess (clearly she is in the wrong line of work) and demanded that we leave the site immediately, stating we had 6 minutes to vacate and instructing us to drive 30 mins down the road to another campsite where the check-in reception was located and where we had to buy our park permits. No understanding or interest in our long journey the night before, nor the fact that we were a family with young children.
- We discovered after the fact that the there was a link within the confirmation of reservation email that you have to click on to take you to a separate website with all the information about check-in! This information should be in the main body of the email NOT on a click through.
- We spoke to other people in the campsite who had experienced exactly the same issues. They had been unaware of the check-in procedure and had received the same nasty treatment from the same nasty old woman!
Recommendations:
-Key information about check-in should be in the main body of the email especially if check-it is at an entirely separate location, a 30 minute drive away;
- That lady should not be employed in the hospitality business and certainly not as a hostess!! She has absolutely no people skills, kindness or understanding. She is a terrible introduction and first impression to anyone visiting Denali as a tourist. She really put a bad taste in our mouths and was not a nice representative for Alaska and its people!
