I am extremely disappointed with our recent stay at Buffalo Outdoor Center RV Park in Ponca, Arkansas. After a 7.5-hour drive, we arrived on June 29, 2024, eager to enjoy a week-long stay. Unfortunately, our visit turned into a nightmare within just one hour of our arrival. While setting up our 5th wheel trailer, there was a loud pop followed by smoke pouring out of our TV. Thankfully, my husband was able to unplug it before our trailer caught fire. To our dismay, none of the outlets on one side of our trailer were working, and our TV, microwave, and fan were all fried and non-functional. We immediately contacted an employee who came to our site, inspected the outside meter post by looking at it, not testing it, and nonchalantly stated that since there was no smoke coming from it, the problem must be on our end. When my husband asked for immediate assistance, the employee told us we would have to wait two days, until Monday, and go to a nearby town to find someone to help us. This response was unacceptable and showed a complete lack of concern for our safety. Moreover, the employee had the audacity to shame us by asking if we had a GFI power surge protector plugged into the meter. None of the other RV sites had this, and in our 23+ years of camping, we have never encountered such an issue. Feeling unsafe and unsupported, we decided to pack up and drive the 7.5 hours back home, after being at the site for just one hour. The lack of assistance and options provided by the Buffalo Outdoor Center was disheartening, especially considering we were in a completely different state with no information on what we could do. Upon arriving home, we hooked up our camper at our local campground, and everything worked fine. We also went on another camping trip to a local RV campground, and again, everything worked perfectly. This clearly indicated that the surge was on Buffalo Outdoor Center's end. When we requested a refund, they refunded all but one day. This is unacceptable considering the distress, inconvenience, and financial loss we endured, including having to purchase a new TV, microwave, and fan. Our experience at Buffalo Outdoor Center RV Park was nothing short of a disaster. The lack of customer service, concern for our safety, and willingness to provide immediate assistance was appalling. We will not be returning and cannot recommend this RV park to anyone.
