Very disappointed in our recent four-night stay at Misty Mountain Campground this October.
Prior to our arrival, both my husband and I made numerous attempts to verify our site and reservation details. My husband called for five consecutive days and left messages each time, and I sent an email; however, we received no response.
When we arrived, the check-in process was extremely frustrating. I was initially told we had no reservation. After explaining that I was part of a wedding group, had already paid, and had been assigned a site number, the registration staff member continued to insist the reservation could not be found. After being ignored for 10 minutes and having to explain the situation again, she located our booking, but assigned us to the wrong site.
Additionally, the site and facilities fell far below expectations for an "RV Resort":
- Site Condition: The campsite was overcrowded, overgrown, and in poor condition.
- Facility Cleanliness: The restrooms were dirty, with grime on the doors, and clearly lacked regular cleaning (the same debris remained on the floor for days).
- Amenities: We were unable to purchase propane as none was available. Furthermore, we were refused change for the laundry facilities under the claim that they were closing for renovations, despite the door remaining open with no work taking place.
Overall, the lack of communication, poor customer service, and substandard conditions made for a very negative experience. I hope they deal with their issues because it is a lovely area.