Little River Campground & RV Resort

At my arrival, the office mistakenly saved my debit card information under the wrong customer file and charged my card. When I brought this to their attention, I was assured that my card information would be removed from the incorrect account and that the issue had been resolved. Despite those assurances, my debit card was charged again. This second charge occurred after I had already notified the staff of the mistake and after I was specifically told that my card information would be deleted. As a result, I spent a significant portion of my vacation dealing with a problem that should never have happened in the first place. Not only did these errors create financial stress and inconvenience, but they also ruined what was supposed to be a relaxing vacation. I trusted your staff to correct the mistake after it was first reported, and unfortunately that trust was misplaced when my card was charged again. I believe it is unreasonable for me to bear the consequences of repeated errors made by the office, particularly after I had notified you of the problem and received assurances that it had been corrected. For these reasons, I respectfully requested a refund and I was denied and told that it was my banks fault for letting the transactions to occur. They won't take accountability and refuse to work with me. This was my debit card that was charged and over$400 and was on hold for a total of 8 days. My bank cancelled my card. Just one headache after another because of all of this. I feel as though they should've accommodated me seeing how their actions and failure to pay attention caused all of this.

The campground was clean and friendly and surprisingly quiet considering how full it was. The sites are very tight for bigger rigs and the sites are very close together. We stayed multiple days and we had to cut our trip short by two days. We checked out early and spoke with a very friendly staff member about refunding the two days we were not able to stay. She informed us that the manager was not there and that she would let her know when she came in and she could refund the two nights. We received a call later from the employee and she told us the manager said she would not be able to refund us and if we wanted to call her she would give us her number and her name was Bunny. We gave her call and explained our situation and she said that unless someone had died or had to go to the hospital they didn't issue refunds. I explained without giving too much personal details that we had to leave due to some circumstances and she said she would issue us a voucher for one night if we liked. Probably would have stayed there again with our smaller camper and our not fifth wheel and recommended to friends as well but it came across to us that once they had our money it was our loss.

Husband and I wanted to get away and found this campground- it is such a gem! You can't see it well from the road, but there is a huge sign out by the road. Trust it! You're in the right place. You drive across a small bridge across the Little River when you get to the campground, but it can handle big rigs. We saw many massive Class A campers while we were here for 6 nights. We pull a 30 ft travel trailer and used a pull through site- very large spot as far as rv sites go. They have back in spots for campers and tents literally on the bank of the river and you're allowed to swim, play, tube, etc in the river at your own risk. Camp store has firewood and a few essentials, but they don't sell propane. We got ours filled at the Tractor Supply in Alcoa, TN nearby. They had crafts and hayrides while we were here. Wifi is free but not great. Verizon cell service was good enough at 3 bars the whole time. No on-site laundry services, so we had to go into town to use laundromat (nearby town of Townsend is adorable but no laundromat). The grounds offer tent, cabin, and rv sites with various levels of electric, water, cable and sewer access. Our site had 30amp, water, sewer and cable. Nice and level site, large fire pit, sturdy plastic and metal picnic table and large beautiful mature trees. The bathhouse is seriously impressive and is, by far, the nicest campground bathhouse I've ever used! One of my favorite features was random and I never knew I was missing it in my life until now.. the bathrooms have strong AC pumping right into each bathroom, making everything nice and cool when you come in from the hot campsite.. wonderful! Good view of the mountains in the distance and minutes away from Great Smoky Mountain National Park entrance. This is a wonderful find!