ScoutMagnolia Campground & Country Store
worst customer service we've ever experienced
THIS REVIEW IS ONLY FOR THE CAMPGROUND, NOT THE STORE. We had high hopes for this very small campground. Our pull thru site was not quite level and just big enough for our truck and 30 foot trailer, but we lifted one side to be level and hooked up to sewer, water, and electric. We emailed them and told them which site we chose upon arrival. The nights were pretty quiet due to minimal nearby highway noise. We planned a four-night stay but only stayed for two nights. The restroom and the laundry room are not too bad. One restroom with one shower and one each washer and dryer in the laundry room.$5 to wash and dry(pay at the office.) On a walk with our dog, I was surprised by an unleashed dog that came from under one of the RVs that followed us for a bit. Okay...not sure if there are rules. We were never asked to sign the receipt because we never received a copy of the campground rules and policies(according to the receipt they emailed to us when we made the reservation.) On our final morning, electric was turned off by an electrician and we were not notified. After speaking with the electrician to understand the project, my husband walked to the store/office and spoke with a woman(owner?) and said we would be leaving due to no communication about this and we expected a refund for the 2-night remainder of our time. She said,"Sorry, we'll refund your money." Then the man(owner?) got done with a phone call and asked what was the matter. My husband explained that no one let us know about the power and the man said it would not be long...about an hour(the electrician told us about and hour per post which would make it a minimum of half a day as there were six sites on our row.) My husband explained he was disappointed with the customer service and the man replied with,"THEN PACK UP AND GET OUT OF HERE AND YOU'LL GET YOUR DAMN MONEY." We never received a refund. We were disappointed both by not being notified and in the level of customer service my husband received from the man. I was also removed from their Facebook page, which is a really odd gesture. PLUS...one of the other guests of the park with the first unleashed dog I encountered slowly circled our RV when my husband went to fill up with fuel so we could leave. Customer service should be the key to their existence; it makes or breaks and establishment. We have visited 30 states and over 140 park so far, yet have never been treated like this.
