Jellystone Park™ Tyler

JELLYSTONE PARK TYLER, TEXAS — 1 STAR. ABSOLUTELY DISGUSTED.

We paid for a family vacation October 16–18. Instead, we spent our time dealing with concerning cabin conditions, repeatedly relocating, and trying to get management to take us seriously.

Cabin 122 smelled musty, had an unusually soft bathroom floor, and showed visible discoloration and growth that concerned us. I photographed it.

We were moved repeatedly. No meaningful assistance was offered. Our children lost vacation time because we were busy packing and unpacking.

AND LET ME MAKE SOMETHING PERFECTLY CLEAR:

NOTHING WE RECEIVED WAS PROACTIVELY OFFERED TO MAKE OUR DISRUPTED VACATION RIGHT.

Build-A-Bear? WE requested it in exchange for a missed hayride.

Linens refund? WE requested it because of the bedding condition.

Management has referenced these things as though they somehow made up for everything else.

They did not. Stop presenting things we had to ask for as generosity.

Then there's manager Tom.

During one interaction, he demanded that I look at him while he spoke to me. I found his manner condescending and disrespectful.

He also chose to approach me to apologize while I was alone in my swimsuit at the pool, despite having other opportunities to speak with me. I was uncomfortable with that interaction.

I repeatedly raised a Build-A-Bear request without meaningful acknowledgment. When a man in our group repeated the same request, Tom immediately agreed.

I cannot speak to his intentions, but I should not have to rely on a man repeating my request to feel heard.

Women, based on my experience, I would personally avoid dealing with Tom.

Multiple members of our group also understood Tom to say that accepting a refund meant we had 30 minutes to leave the property. Management disputes that account. I stand by my recollection.

After filing a formal complaint, providing photographs, and following up, I contacted Northgate Resorts because I wanted someone ABOVE Tyler management to review our experience.

Instead, I spoke with Kyle Mohler on October 27.

He disputed my concerns and denied a refund.

THEN HE TOLD ME THEY INTEND TO USE OUR EXPERIENCE TO IMPROVE HOW EMPLOYEES HANDLE GUEST RELOCATIONS.

Excuse me?

Our experience is significant enough to warrant changing procedures, but apparently not significant enough to warrant additional compensation for the family who endured it?

When I asked for contact information for someone above him, Kyle refused, stating he didn't need to or have to provide it.

I CONTACTED CORPORATE TO GET ABOVE RESORT MANAGEMENT, NOT TO BE SENT RIGHT BACK TO IT.

I am disgusted with the way this vacation and the subsequent complaint have been handled.

This is only a summary. My original complaint contains 19 sections, and I have photographs and correspondence. I am willing to share a redacted copy privately with anyone interested.

ONE STAR. I WOULD NOT RECOMMEND JELLYSTONE PARK TYLER. OUR FAMILY DESERVED BETTER.

We had no choice but to stay for 2 months due to unfortunate events, but this place will make sure that you are treated like you are below them. We were always told to follow the rules, but the rules seemed to only being getting longer and stricter everyday, but the weekenders and the live in free workers didn't have to follow, we paid resort prices for no resort accommodations, what was "included" in the price wasn't included for us because we paid monthly not daily, (it's cheaper and it was literally 700$ a month so not much cheaper) the camp site for us was ran down and had prior campers trash left over that we had to take care of because it was "your responsibility" as the nice lady stated in the store front of the campground....I don't have kids in diapers, and I had to clean up over a dozen of poop filled diapers from our campsite, my youngest is 9...but as the leady said it was my responsibility to clean my campsite up upon arrival...then they tried to fine me for it...and the broken picnic table, that's bit the worse part, the worse part was the live in workers freely went threw our outdoor stuff (we have portable garden beds with veggie and fruits) by the time they freely helped themselves without my permission I had to restart my garden...I'm poor and lost everything so I'm literally starting all over again...I took out a large loan to get a type of hike for my son and I just to be treated like dog poop on the bottom of ya boot....when I brought it uo to them and started to complain about the chaos and rudeness I was told to "ignore it won't happen again" until it did...this time a weekender thought it would be adorable to throw rocks at my kid and dog...I will never go back.

We just completed our first visit to this park! Our daughter has a December birthday, and she decided to not have a party, but to go camping instead! We stayed busy the entire stay! So much fun and lots to do with hay rides, gem stone mining, laser tag, outdoor movies, crafts, mini golf, basketball, volleyball, a kangaroo jump bounce pillow (their favorite thing), a playground and lots of activities within a brief drive! Our kids loved the gem mining and bounce pillow, as well as the mini golf. Watching polar express under the stars was a great treat! This park has full hookups and sewer, making a comfortable stay with kids! We even had to visit the laundry facility, as we had a child get sick in the middle of the night. Super safe, gated park, and very quiet this time of year! We loved every second of our stay, right from the minute we entered! We arrived late, and were still greeted by the night groundsman, who kindly escorted us to our RV site, and made sure we had everything we needed! We will definitely be visiting again!! We can’t wait to check it out in the summer and play at the water park!