Hatteras Sands Campground

Hatteras Sands in Frisco, NC: The sites along the waterway would be nicest. They are very cute cabins and some with water view. (Scale 1- bad, 5-Very good (70 yr olds in 17’ trailer). Desire for at least moderately secluded campsites to be offered is important to me. Overall Rating: Water sites are nice . Very close sites, Clean grounds , No privacy - 3 Usage during visit: Empty Site Privacy: None Site Spacing: Very, very close.
Site surface: Concrete Reservations: Yes Campground Noise. I can say that the area seems quiet. Road Noise: No Through Traffic in campground: No Electric Hookup: Full hock ups Potable Water Available: At site.
Bathroom: Yes Showers: Yes Pull Throughs: Yes Cell Service (AT&T): Two bars. Setting: Open with little shrubbery Weather: Highs in 60s. Lows in 50s Bugs: None Solar: Plenty Rig size: Large rig sites Sites: Get a site one along the water.

This is an extremely long review but please read and beware before staying at Hatteras Sands! My family and I are frequent campers at HS; we usually come down twice a year for the past several years. Until now all of our experiences have been stellar and even though Hatteras Sands is a little run down in some areas we liked staying because the staff was friendly and accommodating. I do not know what has happened(perhaps new management or ownership) but things are severely lacking in the customer service department. Let me preface by saying I witnessed the below events and was completely shocked by the behavior and level of unprofessionalism in which things were handled. My cousin rented a double lot and was told even though she paid for the double lot that since she had two cars she would need to pay an extra$100 for the second vehicle to park. She paid this$100 as well as an additional$75 for her mother to be able to come and use the overflow parking which is nothing more than a grassy lot next to a bunch of junk. She proceeded to park her additional vehicle in the space next to her camper as instructed. While cooking dinner we were being watched by a male outside the office and as we sat down to dinner the female“manager” and male rode over on their golf cart to inform us that our fire needed a cover over it if we were not cooking; no problem, this was an oversight on our part. Then miss manager advised that we needed to move said vehicle to the overflow parking even though my cousin had a double lot and paid$100 extra for parking. I proceeded to get into a heated argument with the woman, she refused to listen and was extremely rude. She made sure to say“I’m the manager who runs things here”…Was I in the wrong for yelling? Perhaps I was but she informed us that the owner of the campground would be calling; great! They never called… The next day my aunt and cousin went to the office to discuss the matter calmly to which the manager was very condescending, rude and unwilling to have any kind of dialogue. She instructed them to leave the office immediately; which they did without further conversation or argument. The same male from the previous night proceeded to follow them on his golf cart and confront my aunt screaming at her and telling her to“go smoke some more meth”. We assume because we are residents of West Va. He said this in front of my 9 year old son and two other small children. This was highly unprofessional and utterly uncalled for. At this point she is in fear that this man is going to potentially harm her or her children. She proceeded to pack up her entire site and the children while this same male sat at an empty cabin nearby and watched her the entire time. Creepy! Finally…the owner did call; she was very nice and did her best to rectify the situation. But the damage had already been done the result being a partial refund for the remainder of the days left on their reservation and my cousin moving to a campground down the road. To me this is not acceptable; she should have been give a full refund. Later we were shocked to find out the aggressive male is not even an employee of the campground but a subcontractor who performs odd jobs and the boyfriend of the so-called manager. They actually live in an area at the back of the office. They both made everyone feel unsafe and uncomfortable not to mention the derogatory meth comment. A word to the owner- this is not how to do business. You need to check in on your employees from time to time. Allowing such behavior is appalling and they will put you out of business if things continue on this way. I have read other reviews, we are not the only ones to have these issues. My cousin, my husband and myself as well as my mother in law; we all paid and we all saw and heard what happened first hand. We know many who frequent this establishment and we will be telling them all about this experience. More than anger I feel disappointment at the entire situation. This was a wonderful place where many memories were made and now ruined by a poor management team.

We recently stayed at Hatteras Sands Campground and from the moment we arrived, the staff went above and beyond to ensure our stay was enjoyable. Their helpful and friendly nature made us feel welcome. The facilities were clean, well-maintained, and conveniently located to all of the sites. Our kids were ecstatic about the pool, spending hours there. Also, they able to kayak around the campground. It was truly a joy to see them exploring and having so much fun in a safe environment.