Ashland Huntington West KOA

KOA Review

The campground it’s self is very clean and taken care of. We were there in early March with winter temps. The staff was extremely nice and helpful, bath house and laundry was clean. The water at our site was inoperable and they offered to move us without me even having to ask which was nice. The site could be maintained better ours had lots of tire ruts and fire pit could have been better for the price. Overall it’s a good campground with amenities in great shape. A good little dog park that was extremely clean, putt putt, and more. I would come back again in the off season just cause we like camping with less crowds.

Stayed here again, apparently this KOA has new owners. Not sure about it now, didn't seem as nice as before, atmosphere felt 'stuffy'. Sites were still OK. Gravel and level where we stayed. Grand daughter loved that we were beside the pool and playground. Mini golf was run down, but had a fresh coat of paint.

Pretty good Koa. Sites are level gravel, ground are clean. WiFi is pretty good. Bathhouses are new, clean and adequate. Easy access from I64 but no noticeable road noise.

... but nothing special. They have a pool and mini golf to entertain the kids who have been driving you crazy on the road. Excellent food trucks which is good since there's not much else in the area. Flooding is an issue after heavy rains but it seems to affect all sites equally.

First, the good… Nice spacing between the spots. Just off the highway but no road noise. The employees were helpful. My grandkids loved the mini golf.

The bad…no shade trees. That's the only thing keeping me from giving 5 stars.

Was nice and quiet. Wanted to get away for a couple days and our favorite place to go was booked so this was the next closest spot. We stayed on the upper end by the veterans cemetery, even though it's close to the pool and playground, it was pretty quiet. Sites were a bit unlevel, but easy to back into.

I called KOA Ashland on July 3rd and spoke with an employee about cancelling my reservation I had on Aug 7th. She informed me that I would forfeit $10 as a cancellation fee. I informed her that I’m a VIP member and per KOA cancellation policy the cancellation fee is waived. She stated that per the campground owner they are an independently owned and that KOA policy does not apply to them. I told her that as a franchise of KOA they cannot pick and choose which policies to follow. I then said I understand that you are just the messenger. She even shared with me that the system was even showing her to issue a full refund. I asked her to inform the manager that I would be contacting KOA corporate on Tuesday in refence to this matter. On July 3rd I posted a review simply stating I’m not recommending this campground with the comment “ They don’t follow KOA cancellation policy for VIP members!”.

On July 7th the owner called very angry because I called KOA and posted the reviews. I tried to explain to the owner but there was not talking to him. This owner has no customer service skills at all! If he would have called and said that we must have a misunderstanding, how can we make this right? But he immediately went into everything was my fault without trying to understand what his employee stated. He went on to say that my reservation was not even cancelled. I can only speculate that when I spoke with his employee that she was hesitant to cancel until after she had an opportunity to speak with the owner. Regardless, I had asked for the reservation to be cancelled. Arguing on the call was not getting us anywhere. I asked the owner would he cancel my reservation and process a full refund. The owner’s response was “I might not” and hung up.

A short time later in the day I received an email cancellation with no refund at all. The cancelation fee was listed at $46.08. Therefore, from my prospective the owner stole my money as a penalty for the review. This is clearly not the documented cancelation policy. I will continue to work with KOA to resolve this very unwelcoming and dishonest situation. Campers beware!!

Loved the fenced in soft play area for the toddlers. Great field for flying kites. Camp store had lots of food options and coffee. Pool was small but big enough to enjoy. There was a huge sink hole on one of the roads which was not safe to travel over with our 28’ camper and no notice was given about the sinkhole. We enjoyed this place and will be visiting again!

KOA staff was very friendly and accommodating. We were able to stay extra days with out any problems. It was A practice run for us since we just started camping . For our first adventure every thing worked out fine. The campground has miniature golf , A playground, A fenced area for dogs a pond and A swimming pool.

Rude! Employee even warned us that the owner is a bitty!! Nothing to do!! Save your time and money!!

Had a great time there. We will be back in the spring or summer when the grandkids can swim. Staff was very pleasant. Not much shade but then again it's a fairly new KOA and the trees haven't had time to grow.

Nice little place. Nearby town is absolutely not dog friendly. No dogs allowed in many of the parks.

Great hosts but make sure in your reservation to specify grill or fireplace.

Loved this campground. It was kind of off the driven trail yet close enough to stores. The staff and host were notch. Clean and well maintained. The area was quiet and very pleasing. Back to nature for us.

We stayed for an overnight. Site was NOT very level. On gravel. Picnic tables and fire ring. Didn't appreciate the grill in the next site (thought it was too close to us). We were in Site #8. Not sure what all is around here. Easy off and on to I-64 - far enough from highway so you don't hear it.