TravelerBOULEVARD / CLEVELAND NATIONAL FOREST KOA HOLIDAY
Don't be fooled by the KOA name
Same ownership, same deep disappointment. Do not be fooled by the rebranding. I genuinely hate writing this because this property has so much natural potential, but I cannot believe it currently carries the KOA name. I did my homework before booking and hoped that becoming a KOA meant things had improved. They have not. It is the same management, the same issues, and the same disregard for guests—just under a new label. To start with the positives: the frontline staff are kind and clearly doing their best. Unfortunately, they are completely undermined by the owner’s behavior, which sets the tone for the entire experience.
We paid extra for an RV site advertised with a patio table and chairs. We got neither—just a small, wobbly picnic table in direct desert sun. The pool is nice, but closes far too early for the heat. The hot tub was broken, which was especially disappointing since we were looking forward to stargazing at night. The laundry facilities should have been avoided (the main reason we paid to stay). The coin-operated washers left our clothes dirtier than when they went in—covered in sandy residue and grime. Now we have to spend more time and money rewashing everything. I also want to call out something I saw in Google reviews because it aligns with our experience: people mentioned issues with shower curtains being off or unusable. In our case, there were no curtains at all—and the showers are unventilated (add desert heat). So yes, those reviews are accurate.
Another surprise: the "meditation labyrinth” and small farm area (ostrich, pigs, goats) are no longer free. The owner also runs the adjacent Harvest Host and now charges for what used to be included perks. Add in the smell in the desert heat, and it’s not exactly appealing.
And then there’s the owner. We had a minor issue and called the after-hours number around 9:30 PM. An employee was already handling it when the owner took the phone and yelled at us for“making him get out of bed,” then offered to“kick us out with a refund”(which we never asked for). It felt like a power play, not a solution. Completely unprofessional. If you manage to avoid him, you might get through your stay—but based on our experience and many others on Google, that’s a gamble. This property could be amazing. But until ownership or management changes, it’s a poorly run park hiding behind a reputable name. Avoid.
