I don’t normally write reviews especially a negative one. We had a very upsetting experience at North-South Lake. We drove over two hours to visit my husband’s childhood campground for the first time with our three kids(ages 5, 7, and 9). When we arrived at the entrance, we were asked if it was a day visit, and we said yes, we were only staying for the day. We paid the fee, received a map, and drove in. My husband was so excited to finally share this place and create memories with our children. Looking for a place to park, we thought we were lucky to find an empty campsite in one of the loops where he used to camp as a child.
We parked the car hoping to enjoy the view of the lake, take a walk, and maybe make the kids a couple of s’mores before heading home.
At around 2:15–2:30 p.m., the “SUPERVISOR” in the white Kia approached us in an extremely rude and nasty manner, speaking as if we were committing a serious crime and comparing our situation to“sleeping in someone else’s hotel room.” She asked us if we had a reservation; we said no. She said,“Someone else reserved this spot.” We were very apologetic, embarrassed, and immediately put our stuff in the car. I said they could have told us; we would have moved right away. I’m sorry.
She said,“They aren’t supposed to talk to you; that’s why they send me here.” She told us we had ten minutes to leave, waited there while we put our chair, blanket, and s’more cookies in the car, and refused our 9-year-old daughter access to the bathroom while we packed up our three things, and even followed us out of the loop to make sure we didn’t park elsewhere. My daughter came to us crying because the lady told her she couldn’t use the bathroom and had to get in the car. Well, she had an accident in the car right as we were pulling out.
We were mortified and apologetic. My husband even offered to leave the firewood we had just purchased for the next campers, but she was dismissive and harsh about that as well.
The following day, I called and asked to speak with a manager to explain how we were treated. The manager was just as unfriendly and miserable sounding as the supervisor. I was told they had been looking for us“for hours” and that it’s“common sense” not to park in a campsite. She actually said it’s considered trespassing. So, a friendly warning for first-time visitors: Apparently, if you don’t know that“day use” doesn’t mean“park in any empty campsite,” just for the day, you’re officially a trespassing criminal, at least according to the manager.
Reading the website now, I see that check-in for people with reservations is at 2 p.m., which was the time we were trying to make a small fire, so unless someone left their site and returned, it’s unclear how they could have been looking for us“for hours.” We were right there at 2pm.
The website also states: Day Use• Anyone who is not camping is a day-user. Day-use hours are from 7 a.m. to 9 p.m. Day-users are not allowed between 9 p.m. and 7 a.m.
We were not camping but didn’t realize we couldn’t park in an empty campsite. I think“common sense” would be to inform DAY USE visitors at the ENTRANCE to use public parking, especially for families or first-time visitors who may not be camping experts. Bottom line: this was my husband’s childhood family spot. We just wanted to take a beautiful fall drive and have a special day with our kids.
We understand now that we needed to reserve the parking spot ahead of time, and it was an honest misunderstanding. I would have even offered to pay for the campers’ stay for their trouble. What we wish for is that the staff had approached us respectfully and explained the situation instead of treating us like criminals. Imagine being such a miserable person and working in such a BEAUTIFUL and peaceful place for families.
This was meant to be a special family day, honoring memories of my father-in-law and creating new ones with our children. Instead, it became stressful and humiliating. Sadly, this is what our children will remember about the day and about North South Lake
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