Sandy Oaks RV Resort

On Dec 16, 2023, my husband and I booked a 7-day RV stay at Sandy Oaks RV Park, Beverly Hills FL 34465. This was 9 weeks in advance of our Feb 18, 2024 arrival, planned so we could be close to a family member was scheduled to have surgery mid-Feb. Over Christmas we learned the date/location for surgery had changed. We immediately called to cancel and because we were at Day 55(5 days into their 30- 60 day window) for a full refund, they kept 50% of what we paid plus$40 admin fee. They charged us$279 out of the$355 we paid. They only had our reservation for 12 days!!!! We called and talked with Jodee, the manager, who was unwaivering and adamant those were the rules. We pointed out their website stated "50% of your security deposit plus $40 administrative fee" would be charged, not the entire amount of the 7-day stay. (Wow, we made a HUGE mistake paying 100% up front.) Our fellow RV-friends agreed that a refund of $279 for holding a reservation for 12 days was unreasonable and not consistent with their stated cancellation policy. They called and spoke with two different staff members who told them the 50% applied to 1st night's stay, not the entire 7 nights. e.g., cancellation charges would be $36 plus $40 admin totaling $76. Jodee charged us $279! Beware! this is not a nice"friendly and helpful" RV Park. Be sure to double check EVERYTHING before booking with them so you're not"ripped off" like we feel we were.