We arrived late because of a blowout, so they left us a map and instructions at the front door of the office. The campground was clean, there was plenty of room, the sites were level, the hookups worked like they were supposed to, and we had zero problems. We went there to escape the crowds and enjoy the Smokies. We got exactly what we wanted. There are some good restaurants and stores in Townsend, plus there is easy access to the park.