We had an accident after checking out, they came and picked us up and took care of us while the vehicle was repaired. Can't say enough nice things about the staff. My children loved this place and the many things to do. My only gripes are the hiking maps are no good, and if you go during off season, plan for a lot of the amenities to be closed. We went memorial day and the few days after most of the amenities were closed except pool and the lake. When everything is open it's amazing