Their policy as stated on their website is no refunds for any reason. I get that, if you can't rent it out to someone else. You should also be making sure to state that when people call to make reservations and then you follow it up in writing in an e-mail along with detailed charges. But, our reservations were not made online and the policy was no stated on the phone and nothing was e-mailed. My parents are elderly and this was to be their last trip before we sold the camper because they no longer get around very well. My mother fell and sustained a serious break to her leg a week before the trip. I called the campground and asked if there was anything they could do about even a partial refund. The woman answering the phone said she would talk to the owner and call back. If they could rent out the space, well maybe we could get my parents almost$400 back. They did not e-mail any kind of receipt. If it couldn't be rented and you didn't want to take that loss as a business, that is understandable. But, they never called back. They just charged the money. We had a friend check out the campground on the nights my parents were to stay there. They rented this spot to someone else each and every night! And, they still charged charged my parents almost $400 for a 4 night stay that they never made claiming they could come back any time this year. That won't be possible since the camper is being sold. I understand no refunds is the policy, but really?! Double dipping like that is a dishonest policy to have. Leading someone to believe you might help them out due to extenuating circumstances and then not doing anything but gouging them without a word is a bad business practice. Renting the space over the phone to an elderly person and never telling them about the policy to begin with or following up with e-mail is also a bad business practice.