Update- Shane actually called me,  they found my reservation and refunded the total amount.  After 30 days,  he could have said the heck with it but he didn't.  I appreciated that.  We will give them another chance on our next time thru.  

Prepaid as required… had to cancel,  he kept entire amt…. deposit and all. He said he would refund but then ghosted us. Live and learn I guess.  Can't recommend,  won't go back.