It started right off the bat. I went into an extremely noisy office and saw 2 women and told them I had a reservation. She looked up our name and said she had no reservation. My worst fear!!!! We’ve traveled for 19 mo and never had this happen. So let me take you back to my initial phone call. I called on 2/3 at 2:02 pm which call lasted 6 minutes. I spoke to a woman that was very friendly and kinda laughing throughout the call because it was soo noisy. She had to ask me to repeat things several times. I had her on speaker as we were in the truck. My husband also heard the conversation. She ask me a list of questions- one of which was my drivers lic # and my date of birth. My husband replied “really?” I had my credit card in my hand ready to give her the information. She finished asking questions and said ok you’re all set we’ll see you Monday which was 2/6. I thought it was odd she didn’t ask for my card information. She said she’d send me an email confirmation. Our Email address is is hard to understand over the phone and with it being so noisy I thought it unlikely she got the email right. I always snap a pic with my iPhone of the website right after I make the reservations just in case I don’t get the email so we have the name of the campground and address. I have a large desk top calendar that I put the park name in on the appropriate date and the phone #. Do you can imagine my frustration when she said she didn’t have the reservation. She tried to tell me that I called the wrong park that they would have never made s reservation because they were full. She tried to blame it on the camp host but when I gave her the time I called she would have been there. She said well we would have asked you all the questions on this sheet of paper and showed it to me. I saw the question with the drivers lic # and date of birth. I said yes! I was asked those questions. My husband was shocked you ask for a driver’s license AND date of birth. I explained my process when I get a confirmed reservation. I said here’s the screenshot of the web page. She said well that’s our website. I said YES I just said that!!!!! Is this your phone number. I gave her the number off my phone. She said yes it was their number. But could I have spoken to someone else. I said well your number is in between two campground in Chino CA so NO. Well did you maybe tell them you couldn’t talk then or you wanted to wait to confirm it? I said NO I had the debit card in my hand ready to give you the info. I was surprised you didn’t ask for it. Well did you get a confirmation because we would have sent you a confirmation. Again I explained about how the email gets misconstrued and i sometimes don’t get confirmation because they get the email wrong. That’s why I’m so mythological about the information after I make reservations. She said all she had was a 27’ site available how long was our camper? I said 42’. She said we’ve just never had anything like this happen. I said well quite frankly neither have we. Well we do have an emergency site for situations like this. It might be tight. We looked at it and it was fine and even close to the pool and dog park. So perfect site. A gentleman helped us get parked and we were good to go. We left for dinner and when we came back it was dark and gated we’re closed. Do they do have the sand guy doing security. So he came out of his booth and ask us if the office gave us a gate code. I said nope! So he gave me the code and we were able to get in finally. We had people backed up behind us on the street. She gave us written rules and placed to eat and things like that but no codes or Wi-Fi info at all. I know the woman I spoke to on the phone was the same woman I spoke to in the office. I recognized her voice and her laughter. The whole thing was just a mistake on their part but wanted to blame it on me. She said it’s never happened before yet they have an emergency site when it does happen. 🤷‍♀️ We’re in the very front by the office. The street noise is loud but I guess we had some place to park. While we were here we had our camper washed by Alex Auto Detailing Service. They did a great job and very reasonable. 520-971-8451 ***