Reviewed Mar. 22, 2021

Beautiful setting, Terrible customer service

If I had the option to do a negative star I would! Planned a rafting trip over the weekend for my children and I We arrived late Friday and were unable to upgrade to a cabin as they were all closed, not booked just closed. We set our tents up in the rain and made the best of it. Then late that evening I got a call that my father had been rushed to the hospital so I choose to stay the night and leave first thing in the morning. I went in as the office opened Saturday morning and told them about the situation and asked if I could simply reschedule the$450 rafting trip I had scheduled for the kids and I. Was told no one is in the office and had to go through the reservation desk on Monday. So we packed up and rushed to the two hour drive home to see my father. Just received a call from Melinda Jones the lead reservationist and was told that they were unwilling to reschedule the rafting trip and I would loose the$450 I spent despite the need for having to leave unexpectedly to see my father in the hospital. What kind of family friendly business is this? Asked to speak to the manager was told this is as far as it goes, asked who made the decision to not let me reschedule and refused to release a name. The spot was beautiful but the customer service is atrocious. I would never recommend this place to anyone because of how poorly they handled an already very difficult situation.


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