ScoutClay's Resort Jellystone Park
NO communication and severely lacking customer service skills
I won’t rate the other categories yet but I’ve been upset the whole process trying to plan my trip and the people have made it impossible. I’m constantly unable to get ahold of the park. I keep getting put on the“call back list” when trying to modify a reservation only for NO ONE to ever call back. I finally get ahold of someone after a MONTH… only to have zero customer service skills… they just said“oh we don’t even have a call list” so I ask for another form of communication I can have with me since my trip is in a month and I’ve had these issues for a month… they offer ZERO solutions and are not empathetic either. Another issue was last year I was hospitalized for several months due to an early twin birth so I had to push my trip to the following year… when I FINALLY got ahold of the park last year the women I spoke with trying to manage the rescheduling…was ZERO help surprise surprise… on top of that it took 13 calls and weeks before a manager got back to me…making the window to reschedule or get refunds closer to closing adding stress that you might not get to make your next move how you’d like… anyway…I simply asked for dates that matched the costs that we already paid for the trip so I didn’t have to pay more… I simply asked for it to be within the summer days since my previous reservation was during the summer time with all the extra water park and amenities that close at the end of August. I booked when my kid could use all amenities and there were no hour restrictions either due to still being in season. However the lady couldn’t accommodate or recommend any alternate dates to suite my trip that weren’t several hundred dollars more… now we started out with a trip all paid for last year with all amenities no hour restrictions to a weekend we had to pay more and are restricted hours wise on the summer amenities. As the person doing reservations you should be able to recommend dates and help me plan the trip accordingly to the money spent and not sit on the other end of the phone demanding I just give you dates…. After our trip we will never plan or schedule anything at this park again. Regardless of the amenities… for families traveling far distances you couldn’t make it anymore inconvenient, difficult, and time consuming for simply planning questions or just getting ahold of you in general. No sorrys…. Just a whole lot of…”hmm that’s weird well oh well, next” kind of attitude. Zero solutions just excuses. So that being first impressions not too excited to find out what we are in for when we arrive. Especially reading other reviews about deflated balls so you can’t use the hoops, broken a/c units that the property won’t even handle that their own employees have to give up their own personal comfort cause management won’t?… concession stands trash everywhere… broken hot tubs, WiFi not working in cabins for night time with children is tough…sad that my family’s first camping trip ever hasnt even happened yet and it’s been nothing but a headache to plan because of the staff. Yall make money to make the experience smooth for your consumers but somebody missed the memo.
