Update: Further Disappointment
Following my initial review, I received a call today from the park owner. He informed me that he fired someone named Layla (or Lila), but has since determined that this was not the person I spoke with (despite that being the name I was given and the voice sounding identical). I apologized and offered to correct the name in my review.
However, he claims he's now identified the person I did speak with and has heard "their side of the story," suggesting my review contains untruths. Specifically, he stated she did not laugh at me or get dismissive – even though he wasn't present during the call. Because of these alleged "lies," he's canceled "my" reservation. This is particularly frustrating as it wasn't my reservation to begin with; I was simply inquiring about joining.
It's concerning that he would fire someone based on my review without first getting their perspective, only to then find another person's story more compelling. It seems he's quick to fire without full investigation and disregards the customer experience.