ScoutBeargrass Lodging & RV Resort
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We were traveling with another couple, each with our own 35-foot RV, and booked our stay at Beargrass Lodging& RV in January 2026 for a July 2026 visit. We specifically selected and reserved two adjacent sites that were large enough for our rigs and had enough outdoor space for us to relax together. When we arrived, we discovered we had been moved to two different sites far apart from each other. Not only were we separated, but both replacement sites were much smaller than what we had reserved. Our site barely accommodated our RV, and we had to park our truck just three feet from our door—right where we would normally set up chairs and spend the evening outside. Our friends’ site was backed directly against a cabin, leaving them with virtually no outdoor living space as well. The explanations we received kept changing. First, we were told our sites had been reassigned because another guest’s RV wouldn’t fit in the site they had reserved. Later, we were told the reservation website had automatically“optimized” the campground layout. When we requested a partial refund because we clearly did not receive the sites we had chosen months in advance, the staff member said he would contact the manager. After speaking with the manager, we were told the problem was entirely our fault because we had supposedly failed to check a box guaranteeing our selected sites. We immediately went back through the online reservation process, step by step, all the way to the payment screen. There was no such checkbox. By that point, we had received three different explanations, none of which matched the others. Instead of acknowledging the mistake or trying to make things right, the campground blamed the customer. The campground itself may be nice, but our experience with the reservation process and customer service was extremely disappointing. I would not recommend making a reservation here.
