Casa Grande RV Resort

Let me just start by saying that I would probably be in jail or prison right now if I didn't change my life and have a career that I didn't want to risk losing. We moved to this park in February 2021. On arrival the staff was very friendly and welcoming. The park isn't the prettiest but the staff was friendly to us and our children. The park was alive and children played outside. It was a very comforting feeling. I had absolutely no issues with this park until ownership/management change. Rules started changing, especially for children. They basically made rules to restrict children from being children. One example is that children under the age of 14 cannot be more than 50 feet from their RV site without a parent. They say this is for safety purposes but even if that is true or whether you agree that it's a safety issue, it is an illegal rule in the Great State of Arizona. They claim that this is private property and they can make any rules they want but that also isn't true. I was also told"we have a lawyer that helps us make these rules and approve them". Well get a new lawyer because you were about 1 mistake away from getting sued ma'am When you make an agreement verbal or written to lease part of your property the"private property" laws do not apply as that individual is a tenant. All tenants rights laws apply at that point so no you cannot just make any rule you like. Now moving on to the biggest issue...... While a lot of the stuff was easily overlooked as their dumb illegal rules weren't being strictly enforced, over the last few months they have made aggressive moves to start"enforcing" their[illegal] rules which almost got their"head of security" hurt. I have 2 daughters that are 9 and 10 which I have on weekends and a 15 year old step son. I give my children chores and responsibilities so they grow up with discipline. My children are also very well manored and respectful especially for ages. One of my children's responsibilities were to take out the trash. One day my kids came from taking the trash saying some man said that they couldn't be out there and that they need to go home. Well immediately I told my kids that unless it's someone from the staff telling them anything that they don't have to listen to what some random in the park says just as I'm sure any parent would. Well here's the kicker. This old man that my wife, my children and myself had no idea who he was kept harassing my kids and never identifying himself as staff. He also never identified any rules to my kids. He simply just stalked my children any time they were outside riding around on his golf cart and waiting for them to get to where he was and telling them to go home. One day my kids come home and say the man was here to talk. I go outside and this old man with a really jerk smile on his face came walking up like he was going to tell me the law and I would bow like a dog. To be fair he didn't say anything but the way he presented himself you can tell that he felt he had some kind of authority. I ask"hey do you work here?" He says"I'm the head of security" with a very aggressive attitude. I said"okay?" and he told me they couldn't be outside without an adult. I said"okay, way to flex you'authority'". I felt like this guy just thinks that he is someone but has another thing coming. Well I called the front office and asked for clarification on the rules. They left a booklet with the"new" rules on them for me in the mailbox outside of the office door. I read the entire packet and checked their rules against Arizona State law and found that most of their rules are in violation. At this point I advised my stepson and daughters to ignore their security guard if he speaks to them(this is perfectly legal since security either public or private has no more legal authority than a citizen on the road) and if he harasses them we will take action then. My kids took out the trash one last time and Mr"head of security" harassed my kids and said"your father will be hearing from me" but i never heard anything. I even waited outside for an hour while he drove around on his golf cart. Instead i found a written warning on the windsheild of my work truck the next day. I was very upset because they were illegally restricting my children from being children. The old me would have stopped right there and someone would have gotten hurt but i just decided to ignore it and hope that it would come to an end. So my step son which is 15(above the age of going outside alone) liked to take showers in the shower rooms. One day he goes to take a shower and guess who tells my step son he couldn't be there and would have to go home. Yes Mr"head of security". When my step son came and told me he couldn't take a shower that was the last straw. I immediately walked to the office in hopes to talk this out and resolve this. As I got to the office the old man steps out with the same jerk smirk and aggressive persona and says"ah yes come on in" in a very condescending way. I lost it. This dude has no respect, no idea about the law and no idea what a security guard is supposed to do and neither does the manager Debra. I may have been screaming and cursing at this man but they don't realize that he was 2 seconds from a memorable or I guess possibly hard to remember ambulance ride. If I didn't turn my life around and didn't want to lose my job he would have learned a very valuable lesson that day. Debra threatened me with a 24 hour notice to leave the property. I told her she wouldn't want to try that because if she did she would have a lawsuit. I decided that moment that we had to leave for the safety of my future and their head of security.

I gave 4 days note for cancellation of a reservation using their on-line procedure. I received an email reply acknowledging my cancellation and a comment that a representative would contact me. When no one did, I assumed that my notice of cancellation had been processed. WRONG!  I found out yesterday that my credit card had been charged.

Do not believe their advertising PR about Rule 1. A very unprofessional company

Only stayed here one night but we thought it was pretty nice. A little close to a busy road so for our pop up it was a bit noisy. Might try to get a campsite on the other side of the grounds next time. Nice heated pools and hot tub, Clean bathrooms/ shower rooms. Has a game room, pickle ball courts, Older playground, and a new dog run being built ( under construction). Sounds like there are plans to build a splash pad in the future. Free donuts on Saturday mornings too! Close to a gas station and Frys Food so you don’t need to go far if you need anything.

I booked a week stay at this resort. They charged my credit card the usual one night stay, until check in. NO NOT BOOK at this resort IF there is the slightest chance that you MAY HAVE TO CANCEL! Our dates were Jan.13-19. On the 10th, I called and spoke with Ashley, and informed her that we had to cancel does to an emergency. She informed me that she would cancel the reservation and REFUND me the one night charge....AND send me an email for my records. On the next day,the 11th, STILL within the 48 hour cancellation policy, I had received NO EMAIL. I called back and spoke with Diana, informed her about my call to Ashley the day before. Diana said she would cancel the charge and send e an email. NONE. On the 12th, I called THREE times and reached the answering service. I left messages. I called my credit card company, explained what was happening, and opened a FRAUD case. On the 13th, I saw that the Casa Grande Resort, CHARGED MY CREDIT CARD AGAIN on Jan. 12th! I called the credit card company, reported the second charge as FRAUD. I have contacted this resort THREE more times, and my call goes straight to voice mail. They DO NOT call you back as they state. I have RV'd all over America for years, and have NEVER had such a bBAD experience in cancelling a booking. DO NO STAY HERE, if there is any chance that you may have to cancel. Completely NON PROFESSIONAL STAFF at this place!

Full hookups, lots of open spaces at this time, you'll come on down. Weather is great, warm days, cool nights. Well in December anyways. Its a nice quiet campground, there is some traffic noise, but otherwise a nice spot, very convenient to about any type shopping you could need. Great place to stop in and restock, recharge, plus relax a little. Laundry, game room, fitness center, two pools, great showers. About 1/2 way between Phoenix and Tucson.

We've stayed at the Casa Grande RV Resort twice and both times enjoyed the facilities.  The daily breakfast is a great way to get the day started and to meet fellow travelers.  There are quite a few seasonal folks, so there's a strong community.  Everyone was very welcoming to us even though we only stayed a few nights. We were there at the time of the Super Bowl and had a great time at the community Super Bowl Party.

Sites are very narrow...we were right on top of our neighbors.  Not sure that would have been good for the entire season.

Very good amenities. Quiet. Not overcrowded, 2swimming pools, large laundry. Really suited our needs. We were there June and July 2019