We recently stayed at the Yogi Bear Campground and, while the overall experience was fun, the condition of our cabin was absolutely unacceptable, especially considering the$900 we paid for just two nights. Upon arrival, we were shocked by the state of the cabin. There was hair all over the sink, toilet, and shower. The floors were filthy, with dog hair everywhere. It was clear that the silverware hadn't been properly cleaned, and the fans were caked with about a quarter-inch of dust. To make matters worse, we found trash and wrappers lying around, and there was a huge stain on the mattress protector. Crumbs were scattered throughout, indicating that the cabin had not been cleaned prior to our stay. I tried to clean the futon myself after realizing how dirty everything was, and the amount of dog hair and dirt I collected was appalling. When I spilled something on the floor and wiped it up with a paper towel, the towel turned black, showing that the floors likely hadn't been scrubbed in ages.
The water situation was equally disturbing. The water smelled horrible, and both the shower head and faucet were caked with scum. My kids begged not to have to take a shower because of the smell. While I understand that water softeners and filters can be expensive, this was simply unacceptable, especially given how much we paid for the higher-end cabins. At the very least, the website should mention that guests might want to bring a shower head filter or be prepared for the poor water quality.
To add to our frustration, unlike the other cabins, ours didn't have a WiFi access code panel. Some of our friends stayed in nearby cabins, and only a few of them had the WiFi password. When we called to ask for the password, nobody ever called us back. This was especially concerning for our friends who had babies with them and needed WiFi to set up their baby monitors.
This level of cleanliness might be expected in a$50/night cabin, but for the price we paid, it is beyond ridiculous and incredibly disappointing.
