GuideEnchanted Lakes RV Resort
Horrible for the price
My husband and I travel all over the southern United States for work. We live primarily in our 43 foot 2025 Jayco Pinnacle 38FBRK 5th wheel that we take great pride in. We research RV parks in the area in which we are moving so that we can stay in a good place. When we found this RV park via the internet we were encouraged by the pictures shown and the fact that it was a 55+ community. My husband, David, called and spoke with Niesha who presented herself as the Property Manager. David had explained our camper and our requirements for a RV lot as far as the size we needed and that we did not want to be under any trees. Niesha stated that the RV pad was“brand new and had fresh, level gravel. There is a tree all the way in the back but it should not be over your camper”. We did our due diligence and looked at the pictures and read the reviews provided on their site. We thought that was perfect and booked our reservation for a year and a half as that is how long our current job is projected to last. We made our necessary arrangements and headed out from Bay Minette, Alabama to this above mentioned RV park on September 19, 2026. Upon arrival to Enchanted Lakes at 1830 on the 18th of September, there were no signs directing us where to go for the RV spots, so we had to drive around the whole complex until we found our pad; and I use the term“pad” loosely. As we looked at this half a pad with a flooded out grass“driveway”, we were not sure that we would even be able to get the camper up on the pad. We did finally get it up there but it kept sliding off the side because this is the way the pad sloped. We tried to call the office but they do not work on the weekends and there is no emergency number to call should anyone have an issue. Our camper was leaning so badly that we had to leave it hooked up to David’s truck and took my truck to the local Home Depot for concrete bricks so we could set up for the night. After spending another$100, wewere finally able to finish at 2300 that evening and we were able to go to sleep for the night with the camper set up enough to do that and that alone. The morning of the 20th, we were back outside at 0830 to fix the pad. The process of fixing the pad consisted of shoveling/shifting gravel, placing concrete blocks and pavers under our outriggers and tires so that we could achieve a level and safe set up. All the while, we were being attacked by ants and other assorted pests as the grass had not been properly maintained, cut or treated. We were able to finish and call it a day at 1530 that afternoon. Never in our lives have we ever had to work so hard to ensure a proper set up for our rig. On the 21st, we again returned to Home Depot for bug treatments, ie…granules, spray, etc. When spraying the area under our camper, dozens upon dozens of roaches started to scatter. I had never seen so many roaches in my life! We were able to treat the whole area around our camper with the hopes that we treated it in time to avoid an infestation. Monday the 22nd, we went to office as instructed to sign our paperwork. My husband was extremely upset but agreed that we needed to keep level heads when talking face to face with Niesha. Our first attempt to get the paperwork done as dismissed by Niesha because she had interviews to conduct. She asked that we come back at 1400 which was more convenient for her and we agreed. When we did return, our paperwork was not even completed. She inquired about the site and I told her that we were not happy in the least with the pad. I explained what all we had done and she didn’t seem surprised. She just kept pointing to a printed email on her wall that showed which sites were newly graveled and leveled. I told her that someone was lying to her and that she should go out and look at the site. She replied,“That is above my pay grade and I don’t leave the office”. We explained that we have an acorn tree over the back of our camper that constantly drops acorns on my roof. She said,“I didn’t realize that your camper was going to go back that far”. We again stated what we told her over the phone prior to booking to which she assured us that the tree was not going to be a problem, so yes she should have known. Niesha then stated,“Well, I really don’t know anything about campers so I don’t really know what to tell you. You wanna move to another site?”. I explained that after all the work we have done to this site that I had no intentions of moving my camper anywhere else in this park. My husband then asked if she could provide more gravel for the end of the driveway as our trucks are sinking and rutting the grass to the point that we have to put our trucks in 4 wheel drive just to get out. She again stated,“Well that is above my pay grade and I don’t have anything to do with that. You can just tear up the grass. No one else complains about it so I’m not sure why you are. No one else complains about the pads and I don’t know anything about campers and what they need.” At this point, my husband and I signed for the month and just left the office because we knew we were not going to get anywhere with her. Her condescending tone and attitude was more than enough for us at this point. During all this weekend mentioned, we have had several of the neighbors stop and talk with us. They have all given us basically the same message,“Run!”. We have heard horror stories from them regarding the office’s indifference to any concerns or general maintenance of the park. We were warned about ant and roaches, mice and rats, and the fact that the maintenance man cannot perform the most basic of tasks. We were warned not to sign a lease. We were warned to make sure we had a surge protector, which we always use, because the electric poles are poorly done and have already burned up several of the residents surge protectors. These power pole incidents left residents without power for several days. We were warned that we need to make sure that we have extra water because when the water lines get hit, we could go as long as 24 hours or more without water. We were warned to keep an eye on our electric meter ourselves because they do not always read the meters as they should and will just charge what they charged the last time they read it. The water is for food human consumption and we have a state of the art three part filter system.
There are other parks that charge you the same amount but all utilities are included, the pads are actually pads and they have amenities.
