⭐**Gunstock Campground: Apparently Your Reserved Site Is More of a Suggestion**
I don't believe I have**ever** left a negative Google review. I generally think that when something goes wrong, you contact the business, give them an opportunity to make it right, and most businesses are genuinely interested in doing exactly that.
Gunstock Campground has cured me of that quaint notion.
I reserved a full-hookup campsite for two nights. I was unable to make it there the first night, but arrived shortly after 7:00 a.m. the next morning. The camp store, where registration takes place, wasn't open yet, so I headed out for my planned hike— about six miles through the Belknaps, including summiting Rowe twice and Gunstock.
By the time I returned, I was utterly exhausted, starving, and actually feeling weak. My ambitions for the afternoon were modest:**eat something, take a shower, and collapse at the campsite I had paid for.**
The staff at the camp store greeted me warmly, checked me in, and sent me on my way.
I drove to my site. There was already a camper in it. Not merely*parked* there, mind you. They had apparently moved right in. They were hooked up to**my site's water and electric**, with water spraying from their ill-fitting hose connection and forming a rather impressive puddle underneath the camper.
I returned to the camp store to report that someone had apparently activated Gunstock's new**"Choose Any Site You Like"** camping plan. A staff member went down to speak with them and came back to tell me they were "packing up." Excellent! My mistake was assuming" packing up" meant**leaving**. It did not.
Apparently these campers had actually reserved a site**two rows away** that had**no water or electric**. Yet somehow, sometime after arriving the previous night, they had accidentally found themselves two rows over, in my clearly different site, connected to utilities their reservation didn't include.
We've all made mistakes. I've occasionally parked one space away from where I intended. I've never accidentally parked**two rows away, hooked myself up to someone else's electricity and water, and spent the night.**
But perhaps I lack imagination.
After they had now consumed about an hour of my afternoon— which, incidentally, is an hour I normally bill at attorney rates— I went back toward my site expecting to find it finally vacated.
And it was! Because Gunstock had moved these folks to another site**two spaces away from me**, apparently allowing them to pay for the upgrade they had already been test-driving. So the people who knowingly or unknowingly occupied my reserved full-hookup site, used the utilities, and delayed me from getting into the site I paid for were rewarded with...a nearby full-hookup site.
They never walked over to apologize. At that point, I no longer felt comfortable staying. It's difficult to relax at a campground when you've just discovered that site assignments appear to operate somewhat on the honor system— and that when someone helps themselves to your reserved site and utilities, management's solution is apparently to make sure *they* remain comfortably accommodated nearby. So I left. On my way home, I called Gunstock and asked for a refund. Surely, I thought, this would be the easy part. After all, I had paid for two nights, hadn't used the first, couldn't get into my site when I arrived for the second, waited while unauthorized occupants vacated it, and ultimately left because the entire experience had become so unpleasant.
Nope. Instead, the staff member **defended the other campers**. I was told they arrived late and "mistakenly" took my site. I was even told they supposedly **hadn't used the utilities**. This was particularly fascinating information for me to receive because **I PERSONALLY SAW THEM HOOKED UP TO THE WATER AND ELECTRIC.** I also took photographs. Including the enormous puddle underneath their camper from the leaking water connection. But apparently my eyewitness account and photographs were no match for the alternative version of events.
For my inconvenience, however, Gunstock did give me a coupon for a **free Bavarian pretzel**. So there is that.
I paid for a full-hookup campsite. Someone else occupied it and used the hookups. I lost roughly an hour waiting to access what I had reserved. The other campers were accommodated with an upgraded site nearby. I left because I no longer felt comfortable staying. And when I asked Gunstock to make the situation right, they refused to refund me and instead argued with me about things **I had personally witnessed and photographed**. The most disappointing part isn't that another camper took my site. Campers can behave badly. Businesses can't control everything their customers do. **What a business CAN control is how it responds when that happens. ** Gunstock had every opportunity to turn this into a mildly annoying story about a camping mix-up. Instead, they turned it into my first negative Google review.
But hey... **I do have that free pretzel coupon.**
Traveler
