We were told the river float would last 1.5 to 2 hours, but it ended up being less than an hour. The life jackets smelled terrible and were clearly dirty, and the rafts weren’t much better. To even get to the river, we had to walk through tall, uncut weeds— a serious problem for someone like me who is highly allergic to poison ivy. The path down to the water was muddy, slippery, and unsafe. Both my mom and I almost fell just trying to get in. The entrance was located behind a sketchy, run-down mall, which felt completely inappropriate and unprofessional. It honestly seemed more like we were sneaking into a forgotten alleyway than starting a paid river float. While the dirty water isn’t something they can control, the poor condition of their gear made everything worse. When we called to complain, they basically brushed us off and said,“Well, you already did the float.” What were we supposed to do— stop halfway and hike out of the river? They did offer us another trip, but why would we want to go through that experience again? This was an extremely poorly run operation with zero concern for safety, cleanliness, or customer experience. I absolutely would not recommend this to anyone.