We stayed at Long’s Retreat recently and unfortunately experienced a medical emergency that revealed some serious issues with their emergency response systems and staff training.
My brother-in-law had two grand mal seizures while we were at our cabin. There was no cell phone service or WiFi, and we had no way to call 911. We had to physically drive to the front office to get help. The staff sent a security guard who offered little support and didn’t appear to have any medical or trauma-informed training. It took nearly 30 minutes for an ambulance to arrive.
When the EMTs arrived, one of them was rude and confrontational toward my brother, who was understandably distressed seeing his husband seizing. The situation escalated instead of calming down. I offered to ride in the ambulance to avoid further conflict, but even then, Long’s security continued to violate boundaries and make things worse, including touching my brother without consent and threatening to call law enforcement when he asked them to back off.
To make matters worse, once we got to the hospital, we couldn’t communicate with the rest of our family still at the cabin due to the lack of service. We were completely cut off during a crisis.
Long’s Retreat may offer beautiful surroundings, but this experience made it clear that they are woefully unprepared for emergencies and lack the infrastructure and training needed to keep guests safe. I hope they take this feedback seriously and make immediate changes.