Please note, we have never stayed here, but the following experience should give anyone pause about ever making reservations, and then trying to cancel later. And, if the owner('Stu') is as corrupt and non-customer focused as he was in this simple matter, then God help anyone staying there who has a REAL problem! Our experience validates some bad reviews about this‘Dr. Jekyll and Mr. Hyde’ owner! Here's our story: We made reservations online via RoverPass on 1 May, 2026 staying for three days in September, 2026, 4-1/2 MONTHS away, paying the full amount for all three days. Our plans changed and a month later, we canceled our reservations online via RoverPass. I then phoned Elk Bend RV Park.‘Stu’ answered. I told him that I had just canceled the reservations and he said“fine”, and hung up. I waited A WEEK and the credit had still not hit my credit card account. I phoned Elk Bend RV Park on 8 June 2026.‘Stu’ answered. I told him that“it’s been a full week now, and no refund credit has hit my credit card account”. He said“I’ll take care of it”. I said“Thanks”. End of conversation. A day or two later, I phoned Elk Bend RV Park and the call went over to voicemail after two or three rings. I figured I'd give the guy a couple more days, and called again on 11 June 2026. The call immediately went over to voicemail, no dial tone, nothing! Apparently, he had BLOCKED my number! At that point, I went online to my credit card account and logged a dispute. I attached at least 4 or 5 emails with the RoverPass reservations and cancellation to the dispute. After over a month, the credit was finally applied to my account. After over a month and multiple attempts, the credit card company noted that they had been unable to contact the owner! So, be forewarned, this‘Stu' character is a crook, and based on some of his reviews, a real kook, and he will keep your money unless DRASTIC action is taken! Had we paid for our reservations via check or debit card, we would have been, frankly, SCREWED! It is important to note that during this entire ordeal, we NEVER received a single phone call, email, or text message from'Stu' or anyone at ELK BEND RV Park concerning this matter! STAY AWAY! RUN, if need be! DO NOT STAY HERE! If you need a GREAT place nearby, we HIGHLY recommend Wagonhammer RV Park, in North Fork, about 42 miles North. We have stayed there three or four times over the years, and it's very nice!
Traveler
