Checked in around 6:00. The guy checking us in told us that the golf carts haven’t been working on hills(the whole place is hills) and to let it cool down for 10 minutes at a time if it overheats. We go to the cabin, which is littered outside with used baby wipes, get settled in, and by 8:10 realize the kitchen is infested with ants. Dozens of ants covering the appliances, counters, and kitchen sink. We asked for help and were told that maintenance would come to our cabin. They never showed up. We called the emergency line and it didn’t work, just put us in an endless loop and then hung up on us. Over and over again. We stayed that night because what other choice did we have? No one was available to help us with literally anything. Following morning, we pack up our stuff and tell the staff we’re leaving and all of our issues and ask for a refund on the room we spent 15 reluctant, ant-filled hours in. They escalate to a manager, and then tell us that another manager will call us“shortly”. The call never came. You don’t get what you pay for here. What’s advertised is a complete lie. You pay for a full kitchen? Too bad—you can’t cook or even store food here because there’s ants everywhere. Paid several hundred dollars for a golf cart to get around? It only works when it wants to. Call the emergency line for assistance? Yeah right! We spent$2k and they’re trying to dodge us for a refund. Disgusting place, disgusting behavior.