I wish I could give this campground zero stars. Like the reviews below us stated, we were also verbally attacked by the little man on the golf cart. This campground should be embarrassed by the way it treats families. We were supposed to stay Thursday through Sunday with our best friends and our six children. Instead, we packed up and left Saturday after returning from our planned trip to Ohiopyle with our kids. What was supposed to be a fun, relaxing family camping weekend turned into an experience that left us shocked, disappointed, and completely disrespected. We are experienced campers and have spent years creating memories with our children at campgrounds. We are respectful guests, we follow rules, and we have never had an experience like this. Unfortunately, this campground chose poor communication, intimidation, and selective enforcement over basic customer service. During our stay, we had a truck briefly drive down to the swimming area to unload and later reload chairs, coolers, and supplies for our six children. There are no signs stating that vehicles are prohibited on the grass. In fact, there were multiple golf carts in the same area throughout the day, including staff members and seasonal campers, which led us to believe this was permitted. We understand vehicles are heavier than golf carts, but there were zero signage stating no cars allowed. To preface, there was zero damage done to the grass area due to our truck, we took photos prior to leaving the campground to protect ourselves since management is so emotionally unstable. Mind you: this is an army corp engineers campground, by Under federal law(36 CFR§ 327.2), motorized vehicles, including golf carts, UTVs, ATVs, and standard cars, must remain strictly on designated paved or gravel roads and parking lots. We found this rule after we got home and did our research. There were about 5 golf carts AND a gator in and out of the beach area through out the day. If someone had simply approached us and kindly explained that vehicles were not allowed there, we would have apologized. Instead, staff chose to sit back after someone complained, watch my children swim for hours, wait for us to clean up and bring the truck down to reload, then turn a simple misunderstanding into a confrontation. A staff member approached the truck in a golf cart, speeding up and hopping out(this is all on video) while my minor daughter was inside, reached into our vehicle and took our tag then proceeded to yell at us to pack our“shit” and prepare to leave. The way this was handled was completely unnecessary and unprofessional. Our children were present, witnessed this, and were left scared and confused over a situation that could have been resolved in less than a minute with a respectful conversation. We were also told there is a strict 5 mph speed limit and that radar is used because of a serious incident involving a child in the past, He was hit and life flighted. Yet seasonal campers continued driving golf carts around at unsafe speeds while drinking. Rules and safety expectations should apply equally to everyone, not only when management decides to enforce them against certain guests and not their buddies who pay for a seasonal spot. We went to the office in good faith to discuss what happened and believed the situation had been resolved. We stayed another night, only to be told the following morning that we were no longer welcome back. To permanently ban a family over a first time issue involving a rule that was never communicated is absolutely unacceptable. A well run campground understands that communication and respect go both ways. Instead, this campground made paying guests feel unwelcome and disposable. Management needs to take a serious look at how they handle conflicts because this was not customer service, it was an unnecessary escalation. We will never return to this campground, and after this experience, we strongly encourage other families to think twice before booking a stay here. Especially with young children.
Ranger
