Horrible customer service from the start. We registered online with a 35" 5th wheel for 2 nights. On checking in, we wouldn't fit in the site so the girl at the desk put us in a different site saying she couldn't escort us to our site. This was our first time being there and her excuse was they were short staffed. The street signage was very small and hard to read. Site numbers were said to be on every pedestal but they were not visible from any drive. After only a few minutes of driving around, we were astonished by all the trash and junky trailers on site. Note that if your camper is more than 10 years old, they want to first see a picture of it so as to keep their place classy. Not the case here once you have paid and are here. We call back to the office for assistance finding our site and the girl said she would have to lock the office and was hesitant about doing so but she would come out to hep us find our place. We simply asked for a refund saying we were very disappointed with the situation so far. When she told us they don't give refunds, we asked for a manager to call us back. At this point we left to find another place which we did and were at in about 30 minutes. The manager called us back offering us drinks at the bar, a premium site, tickets for kids in the bounce house, and free water craft but I and the wife were only there for 2 nights. We were not going back to that dump. She said she would have to speak with the owners about a refund but never called us back. Five days later I called several times to speak with the manager again but no call back. She did however text us saying they will not issue a refund saying the girl in the office could not leave the desk because her coworker was using the restroom. Then why did she say she couldn't leave because they were short handed? Long story short, think long and hard before you visit this trashy place. Showers were dark and dingy and smelled. The beach looked more like gravel and not pleasing. Just walking around, I couldn't get away from the awful smell of people smoking and vaping and a strong smell of pot smokers everywhere. Not at all the place we would take our grand kids ever.