Abilene KOA

We booked an extended stay at this KOA while my husband worked in the area. Big mistake. When we arrived, the park was run by a kind, professional couple who soon disappeared— and now we see why. The current manager, Diana Postma, is shockingly rude, unprofessional, and unfit to run a campground. All of the issues started simply because we asked about an unexpected$100 rate increase. Rather than explain, she completely lost control— yelling at my husband and telling us to leave if we didn’t like it. From that moment on, she seemed focused on making our stay miserable. She tried to pile on additional fees, including charging for our kids even though we own our RV, pay site rent, and cover our own utilities. The worst part? She had my husband’s work truck towed out of pure spite. She knew it was ours— she even called our neighbor first, and he told her it belonged to us. But instead of calling us, she had it removed anyway, creating unnecessary stress and expense. The condition of the park was no better:• The pool was“under repair” for our entire 6-week stay.• The laundry facilities were poorly maintained, with broken machines left unfixed.• The grounds were littered with trash, the grass was dangerously overgrown, and mosquitoes made being outside unbearable.• The office was rarely open, and calls for help were met with indifference or more attitude.• A massive tree fell and damaged another guest’s RV— KOA took no responsibility.• The WiFi was useless— barely worked the entire time we were there.• They had to change the bathroom codes because someone who wasn’t even staying there brought a prostitute into the men’s restroom. There were empty sites all around us, and it’s clear why. This park is filthy, unsafe, overpriced, and run by someone who has no business working with the public. If you value your sanity and your property, do yourself a favor and stay anywhere else.

I made reservations for this campground 2 weeks in advance for an overnight layover. At the time of the reservation I advised Angelica that my mother was on a walker, not able to move around very well @ which time she advised no “pre-reservations of spots” can be implemented, all spots are assigned @ time of check-in. We get here to check in & when I asked if we could be placed close to the front for my mom to get close to showers I was told there was nothing that could be done, they were full for the weekend (we checked in on Thursday) and we’re not given any option of any alternative solutions to the situation, just simply told “you don’t understand the system assigns the campsites & there’s nothing they can do”. Before hooking up my sister flagged Angelica down & asked her about moving @ which time she replied we could go ask one of the campers that came in behind us that was a few spots closer to the office if they’d be willing to switch spots. After we were completely hooked up & Abigail went back to the office to let the manager know we were less than happy, the Mgr did call to offer us a closer site that was a back-in site that we were more than welcome to move to. TOO LITTLE TOO LATE! I definitely will not stay here again nor will I recommend this campground to anyone!