Lo Lo Mai Springs Resort

The amenities are nice our kids liked the playground, and the pool was nice to have when it was hot in the afternoon. The pool was absolutely filthy but wasn’t our biggest concern. Staff was friendly to us but didn’t really seem to want to take steps to check on their guests like I see at other campgrounds. The location is decent being close to wineries nearby and Sedona for hiking and such. Other than that it was the single worst camping experience of my life As a seasoned camper… the site they had us at was infested with BITING horseflies… I’m talking like in the hundreds. We kept everything in our cars didn’t leave things out and tried to keep things as clean as we could but they still came in hoards. They were biting our kids and swarming us to a point we went in to ask if we could move up a bit to another campsite to just eat at least, which helped a little but was still pretty aggressive. And look I get it there are bugs in the great outdoors I’ve never had a problem with that but this was not ok cause they seemed aware of it and didn’t take steps to accommodate other groups they wanted to place in those sites. we asked around other sites turns out just the sites on the side we were on aka sites on the water by the j5 side are INFESTED but all the ones on the upper portion of the campgrounds don’t have that problem I assume it’s mostly due to the creek having water that’s running more over there versus being less stagnant. My problem is they are putting people in sites they are very aware of a problem. We overheard staff talking about swarms even. If the flies get like this during specific parts of the season they should warn their guests and make other arrangements. My kids and I are covered in huge painful welts that are bursting caused by the biting flies. The site we had also had a million ant holes but we just avoided those. For the price they expect you to pay for this campground I’d have thought they would take guest concerns on his more seriously. If u have kids just choose a different campsite the amenities are not worth it. We had an option to escape in the listed clubhouse that would have been nice too but it still says“closed” stating cause of covid on it… had I not been responsible for organizing my larger group to be there I would have left on day one… we probably spent another$60 just on fly traps from their general store(which they charge$7.99 each) Sedona and northern Arizona has a bunch of great campsites this is not one of them. Avoid at all costs.

We went to visit some friends who were camping at Lo Lo Mai. We thought we would have dinner with them, let our kids play together and then leave and put our kids to bed at our place. But while we were just finishing dinner, at our friend's camp site, a very rude employee walks up to us and tells us that we are trespassing and he will have to call the cops or we will need to pay the day use fee. But,"Day Use" hours were over at 6pm, so we might just have to pay for the overnight fee. And, even if we left right then we would still have to pay the"Day Use" fee. Come to find out that the"Day Use" fee was$15 per adult and$5 per child plus taxes and of course an additional charge if you use a credit card. Now, I’m not opposed to paying a day use fee, but we paid over$45 for us to have dinner with our friends, at their camp site, and be there for 2.5 hours and not use any of their facilities. This is an absolutely absurd way to run a campground! They have certainly lost any chance that we would ever camp there. In addition, that employees’ threats and the$45 for“Day Use” has earned them a terrible review on every site I can find and terrible reviews from our friends as well.*** Stay away from this poorly managed and staffed camp ground. Don't expect kindness, understanding or quality service.

When we arrived we were astonished to see the disrepair in this RV Park, especially since we paid over $100/night. We love to rough it, but when we want to have a nicer accommodation we accept paying a higher price for it. This was the higher price without any of the niceties. I could start with the extremely cracked concrete pad, the no privacy between sites, the lack of wifi (they advertise wifi but when you get there they ask you don’t use it to stream- only to check emails, etc- We couldn’t even do that). The power pedestal was extremely loose and leaning backwards, the cover plate for the breakers was only connected on one side, and the water pressure was very low. I could continue with when we told them we may have a couple come up to stay for one night with us, we would be charged $25 per person. I’m ok with $10-$15 for the extra car, but per person? The main factor in giving this one star is that the night we arrived we were discussing the fact that it looks like they don’t take care of the trees, and the next morning the tree right behind us fell on a very nice motor home and totaled it (slide torn away, roof dented in, other slides and toppers collapsed, a hole in the side). The first worker to see it drove up in his cart F-bombing to no end, the second worker said it’s the second worst case he’s ever seen 😳😳. We went to the office and explained we did not feel safe staying in the park. The man said he could move us but not refund us. I can tell you that there are plenty of at risk for falling trees in that campground, it wasn’t just the one by us. There was a tree literally being held up by a cut off telephone pole. The neglect in the park is apparent and we couldn’t get out of there fast enough. Our neighbor said he’s been going for 30 years (dad bought a membership back in the day when they sold memberships) and he said he hasn’t seen a penny put into the place in 10 years .

0 Stars. 

I'm a healthcare provider in orthopedic surgery and I can't imagine treating a patient, or anyone in any setting, the way I was treated by Adam. I've never been treated so terribly. My grandmother passed away and I had to cancel 2 days before our reservation. I called and spoke with Adam who was beyond cold. He was extremely rude and callous. Adam would not even let me finish a sentence. I barely got to explain I had a family emergency and he showed absolutely no empathy. Adam was beyond rude and hung up on me while telling me I will not get a refund. 

I understand policies but I expect to at least be treated with respect and like a human being. Adam has no empathy and it was disgusting how I was treated. I asked to speak with the manager which he was hesitant about and implied that the manager will not be calling me as requested. 

Regardless of refund policies, NO ONE should be treated this way. I asked to speak to the manager about how Adam treated me and not to ask further for a refund. I'm a reasonable person. I understand policies. I called to see if there were any exceptions for emergencies which there is not. I understand that but I am not okay with how I was treated. 

Adam needs to be held accountable for how he speaks to and treats customers/others.

Shaded RV Sites. Lo Lo Mai Springs has scores of beautiful shaded RV sites, many near the creek beneath the branches of ancient cottonwoods and soaring sycamores. The sites accommodate Motorhomes up to 40’ and Trailers/5th Wheels up to 36’.

We called and booked a site next to our friends which worked out great. There are fire pits and fire wood is available to buy at the camp shop as are last minute essentials.

There’s a rad restaurant “up the creek bistro wine bar” - just a short drive up the road and worth a visit for the views and atmosphere.

Hit up DA Ranch, a local vineyard and winery on the weekend for live music and the most relaxing vibe!

Page Springs has become one of the fastest growing wine regions in Arizona. With hundreds of acres now under vine, Page Springs Cellars, Javelina Leap Winery, and Oak Creek Vineyard are all making delicious wines and have tasting rooms that are open year round. The wineries are about two miles from Lo Lo Mai, making it the perfect base to check out this beautiful and growing wine region.

It was a little off-putting how I called (you have to call, they don't have online reservations) MONTHS ahead of time and was told that I could request a waterfront site but there was no guarantee... odd that they couldn't assign me a site then or that I wasn't allowed to choose. 

They called the day before and asked that I give them an arrival time before 5pm (that's when they close) and this added a bunch of stress because we were coming from a ways away and weren't used to how slow-going RV driving was. We felt like we couldn't have a relaxing drive across AZ because we needed to get there by 5 and cut it close.

They gave a "waterfront" site (the place was super empty) but that's a stretch to say because you couldn't see the water at all - it was a short walk through trees/rocks. But once you got there the river was beautiful and peaceful. There were definitely other (empty) sites that had somewhat of a view of the river, so I'm not sure what the deal was with that - I felt like we were at the mercy of the owner's whim. 

We walked around and they have a little spring/pond and had I known I would have rather gotten one of the few sites right on that. oh well.

The second night they parked someone in the spot right next to us - so odd since the whole row was empty! Don't expect privacy in between the sites - at least not the ones along the water.

I walked down to where the primitive tent sites on the water are located and they are pretty cool - right on the edge of the water. They're squished together though and you would need to carry everything a bit because they aren't drive up sites, but unique if you had a group and could take a few close sites together.

The bathrooms were clean and the showers are hot - always a bonus!

A couple alpaca greet you as you come in and that's always fun.

We used it more of a home-base for a day trip to Sedona that isn't too far away. Funny though that the best surprise was the little winery nearby - Oak Creek Vineyards.