0 Stars. 

I'm a healthcare provider in orthopedic surgery and I can't imagine treating a patient, or anyone in any setting, the way I was treated by Adam. I've never been treated so terribly. My grandmother passed away and I had to cancel 2 days before our reservation. I called and spoke with Adam who was beyond cold. He was extremely rude and callous. Adam would not even let me finish a sentence. I barely got to explain I had a family emergency and he showed absolutely no empathy. Adam was beyond rude and hung up on me while telling me I will not get a refund. 

I understand policies but I expect to at least be treated with respect and like a human being. Adam has no empathy and it was disgusting how I was treated. I asked to speak with the manager which he was hesitant about and implied that the manager will not be calling me as requested. 

Regardless of refund policies, NO ONE should be treated this way. I asked to speak to the manager about how Adam treated me and not to ask further for a refund. I'm a reasonable person. I understand policies. I called to see if there were any exceptions for emergencies which there is not. I understand that but I am not okay with how I was treated. 

Adam needs to be held accountable for how he speaks to and treats customers/others.