Belknap Hot Springs Lodge and Gardens

In the past few camping visits, I have witnessed a cis man in the women's upper pool bathroom. The first time was in November 2024, I was exiting the shower completely naked and he was standing in front of the bathroom stalls looking at me. I was shocked and told him he was in the wrong bathroom and he said he "made a mistake". The second time was this past weekend in January 2025, and I was just using the bathroom and he walked out as I walked in. I reported to the front desk and they said it wasn't the first time this had happened and sent someone to look into it. I was so upset by it happening multiple times that we left a night early. I emailed the owners who said they never heard anything about it, blamed me for feeling unsafe, and said they couldn't/wouldn't do anything different to address the safety concern. If you're a woman, you know how vulnerable this is. The upper bathrooms are 24/7 and unmonitored. If you are going to go, and you need to use the bathroom after 9pm (when the lodge bathrooms close), I'd say bring mace and have a safe person stand outside this door. This is not overreacting. Sexual assault happens, Belknap should do better.

I cannot convey how I liked the nature and the source. But some events just crossed out all this impression. The wait staff was terrible(especially one blonde woman).. I have 3 children. A one-year-old child had to be in the room all the time, and 8 and 19 years old children could not play in the pool, swim, and in general the presence of children irritated the staff. As a result, on the second day of our stay, we were kicked out of the pool and told to sit only in the roomнеI'm even ashamed to write this, because I have never met such terrible robots... Yes, I know that children can perceive a hot pool more emotionally, but we asked a lot once an apology, I don't even know why..(((unfortunately I never want to go back there again. I ask everyone who has children, please don’t come there) As for breakfast, it was not a fresh boiled egg and a piece Hard bread. The rooms are terribly dirty and dusty. The smell in the room is terrible, there is no internet and the TV also did not work((We left earlier, although it was paid for another day. I have never returned from vacation so upset...

Booked a night a Belknap for my last night of a 3 week roadtrip. Perfect relaxing end to a long hiking a roadtrip... I thought! Boy, was I wrong. I was woke up by Keri( blond haired lady that works the front desk)... She came into the site that I rented and woke me up at 8 am! She did not have a mask on and got in my personal space, 3 feet away from me which I didn't appreciate. She was loud, demeaning and intimidating. She Informing me that I could not sleep in the back of my pick up truck... That it was not an RV. If that is a rule of theirs, I totally understand. I've camped there all summer in it, approx 5 times and have never been told that until this incident. She could if educated me on the rule that it has to be registered as a RV in order to rent that site. Instead of insulting me the way she did. Very unprofessional. There were several people camping in their vans that were not"RVs" next to us, they said she didn't approach them. They couldn't believe the way she talked to me. When I was checking out, I stopped at the office to make a formal complaint. She was the manager I was suppose to make a complaint to. I asked who the owners were... She pointed at a business card with her email info on it. I informed her that I would find out who they were on my own, make a formal complaint through the owners and that I was going to leave a review to warn other people of her behavior. She stated... That's what everyone says... So,Im assuming her behavior is repetitive since everyone says that, wow I won't be going back to belknap hotsprings. Very bad business etiquette. CRANE HOTSPRINGS is the place to be!!!!

We were lucky enough to get site number 1 which has a hot spring by it and it is river front (McKenzie River 🤩). They have rooms available, riverfront sites as well as another big area with cabins and for RVs. There is a tent area, we didn’t go there but we saw a bunch of people pulling a cart with their stuff to the tent area which is on the other side of the river. The property has the carts and you can just borrow. We did not have full hook up, only water and electric and that’s what we needed for one night. I am not sure they have full hook ups at the upper RV area. We loved staying there, you are literally in the forest, you can enjoy a nice walk around the park, they have a few trails or just sit by the river and relax. The lodge has two hits springs in the form of pools - we did not get in it because it was a bit crowded and we were there at the end of June, when Covid-19 was still around. The one by the reception and the River is bigger and the one is a bit smaller and gets crowded fast. They were requiring appointments for the second one in order to control the number of people in it and it looked like 25 was still too many people for such a small area. They are dog friendly and they offer breakage for lodge guests. We saw a food truck parked outside of the lodge but it was not open, unfortunately. It would have been cool to get food there. Bring food, water and anything else you need because there are no grocery stores around and they don’t have many options at their store at the lodge. We saw a few people fishing across de river from us! The property is very well taken care of. Beautiful flowers, plants, trees and lawn. There are a ton of hikes in the area. Proxy falls is not too far from this place and worth the trip. Great to go alone, as a couple or family.

I stayed here in two tent sites with my son and my parents early June. Because it was forecasted to be raining, we had chosen a drive in site. The sites are very close together, good for families, otherwise you better hope for compatible neighbors. The tent sites that require packing in your things may be different, I don’t know. Lots of RVers who literally never seemed to come outside. The population who seemed to be camping felt very safe to me as a female who typically adventures alone. Elders, families, no partiers. Quiet. Front desk staff is helpful. Couldn’t get a phone signal the whole time, so freeing and easy to be present! Pools were definitely relaxing and easy to reserve. My parents liked the main pool near the lodge because it’s bigger and more open, I preferred the smaller pool because it was quieter and more zen like. Right off the site loop is the McKenzie River Trail, spanning over 20miles, beautiful for exploring on foot or bike. I didn’t go over the bridge to the lodge gardens myself but my parents enjoyed them. The bridge itself though is right over the river, and the loud, fast, wild water was terrifyingly beautiful during the day and again at night in the complete darkness. Four stars instead of five because I do wish there was more secluded and private sites.