Belknap Hot Springs Lodge and Gardens
crystal E.
Reviewed Jan. 7, 2021

Horrible service

Booked a night a Belknap for my last night of a 3 week roadtrip. Perfect relaxing end to a long hiking a roadtrip... I thought! Boy, was I wrong. I was woke up by Keri( blond haired lady that works the front desk)... She came into the site that I rented and woke me up at 8 am! She did not have a mask on and got in my personal space, 3 feet away from me which I didn't appreciate. She was loud, demeaning and intimidating. She Informing me that I could not sleep in the back of my pick up truck... That it was not an RV. If that is a rule of theirs, I totally understand. I've camped there all summer in it, approx 5 times and have never been told that until this incident. She could if educated me on the rule that it has to be registered as a RV in order to rent that site. Instead of insulting me the way she did. Very unprofessional. There were several people camping in their vans that were not"RVs" next to us, they said she didn't approach them. They couldn't believe the way she talked to me. When I was checking out, I stopped at the office to make a formal complaint. She was the manager I was suppose to make a complaint to. I asked who the owners were... She pointed at a business card with her email info on it. I informed her that I would find out who they were on my own, make a formal complaint through the owners and that I was going to leave a review to warn other people of her behavior. She stated... That's what everyone says... So,Im assuming her behavior is repetitive since everyone says that, wow I won't be going back to belknap hotsprings. Very bad business etiquette. CRANE HOTSPRINGS is the place to be!!!!