We followed the website instructions and took Fireweed Road off AK-3. Arriving early cost us a $20 fee, and check-in was unpleasant as the front desk person was snippy, didn’t recognize our confirmation for a deluxe site, and gave no amenities or rules briefing. We had asked if there was somewhere we could go park until check-in time, but didn't get a response. She just kept checking us in and charged us the $20 fee. We were assigned pull-through site 8 with FHUs and 50 AMP. Since we had reserved a deluxe site back in January, we expected enough length for our 40’ toy hauler and patio, but the pad was too short and forced us to park our F-450 diagonally and still no room to put the patio down. Utilities were placed in the middle of the pad with good water pressure, but the KOA Wi-Fi never connected despite repeated attempts. Starlink had a clear shot to the sky. The next day we spoke with the manager about our experience. She offered firewood as an apology, but then discovered they were out, so we asked for our $20 early-arrival fee back instead. She agreed, but the refund never came. The campground does have two small fenced dog areas. On departure day we had a slide issue that prevented us from leaving, and the manager was very accommodating, providing the number of a local RV tech who came out that day and moving us to back-in site K4 so we could stay another night for repairs. Mobile RV and Toyostove, 907-745-0468, gave us fast, reliable service. Site K4 was definitely a much better site with plenty of space for our size rig. In the end, our stay had both frustrations and positives, with poor check-in and site issues offset by a helpful manager when we ran into problems.