Faywood Hot Springs

TERRIBLE GUEST SERVICES! Pools were great, a little dirty but the scenery was decent. On the other hand, management is less than accommodating and of no help at all!! Terribly rude as well. DO NOT EXPECT ANY FORM of great customer service in any way which so ever!! Not guest friendly whatsoever! We had a soak in the Blue Moon private pool and when it was time to leave we realized there was no door handle. We called the emergency phone number listed multiple times and no answer. We were stuck behind the gate with no door knob, and to top it off stuck in complete darkness. It was a rather terrible, little frightening experience to say the least. Not knowing what insects or creatures could bite us in the dark. After many attempts to were able to use our towel and a stick to get the lock button and cylinder open without a handle. The next morning we called to let them know what had happened and were told there was absolutely nothing to compensate for. I was not looking for a handout, but not even an apology was given for the trouble we went through that evening. Appalling customer service! Will not be going back and will not recommend Faywood to any others because of the terrible customer relations through management. Unfortunate, because Faywood is a nice, relaxing place. I cannot do business with anyone who does not care about the customers. No customers deserve this attitude and I personally cannot recommend this type of business to anyone else. Customers are the livelihood of thriving businesses. I wouldn’t want anyone else to get locked in after hours.

I was worried that this place wasn’t open due to the fact there were only two reviews and it had been a while since a review. I can happily share that they are open and thriving. I was driving from Gila Cliff Dwellings towards White Sands NP and needed a place to camp. I passed some dispersed camping along the way, but most of the cultivated sites were closed, I’m guessing due to COVID as New Mexico has really cracked down on their camping and I ran into lots of sites that were either closed or only open to residents. Anyway, this place was a STEAL. For only $21 (the typical price of most regular vault toilet and picnic table camp sites), you get heaven on earth. You wouldn’t expect it driving in from either direction, but the sites themselves are extremely shaded and surrounded by trees and as private as possible given the close proximity to neighbors. I stayed at site #47 and even though I was right next to the pools and bathhouse, I couldn’t be seen at all from those places. There’s a potable water tap at EACH campsite, free showers, unlimited 24/7 access to hot springs (clothing required & clothing optional pools), a clubhouse to wash dishes or cook or simply hang out inside in a comfortable chair to read or play games at a table), several bathrooms, phone service (and I didn’t have any driving in or out), peacocks and other wildlife to admire, friendly staff, firewood for sale, labyrinth maze, short scenic trails to watch the sunset and rise, inside facilities, amazing cabins (cheapest one is only $60 and comes with an hour long soak in a private pool which is otherwise $28 for one hour), etc. I could go on and on about this place. The best $21 I have ever spent to spend the night anywhere in my entire life and I am always camping and traveling. A literal oasis. I soaked from 7pm-11pm and had the pools to myself several times on a Sunday evening. Everyone was respectful and there was no sense of party / loud groups as so common is seen at hot springs. Alcohol allowed.