TERRIBLE GUEST SERVICES! Pools were great, a little dirty but the scenery was decent. On the other hand, management is less than accommodating and of no help at all!! Terribly rude as well. DO NOT EXPECT ANY FORM of great customer service in any way which so ever!! Not guest friendly whatsoever! We had a soak in the Blue Moon private pool and when it was time to leave we realized there was no door handle. We called the emergency phone number listed multiple times and no answer. We were stuck behind the gate with no door knob, and to top it off stuck in complete darkness. It was a rather terrible, little frightening experience to say the least. Not knowing what insects or creatures could bite us in the dark. After many attempts to were able to use our towel and a stick to get the lock button and cylinder open without a handle. The next morning we called to let them know what had happened and were told there was absolutely nothing to compensate for. I was not looking for a handout, but not even an apology was given for the trouble we went through that evening. Appalling customer service! Will not be going back and will not recommend Faywood to any others because of the terrible customer relations through management. Unfortunate, because Faywood is a nice, relaxing place. I cannot do business with anyone who does not care about the customers. No customers deserve this attitude and I personally cannot recommend this type of business to anyone else. Customers are the livelihood of thriving businesses. I wouldn’t want anyone else to get locked in after hours.