The Retreat at Redwood Shores

The campground is ok. The closest bathrooms near our site were closed due to renovation. The main bathrooms were good looking. The men’s bathroom kept running out of paper towels. One of the staff told me they can’t buy any toilet paper or paper towels anywhere. My wife had to keep bringing in toilet paper as they ran out. The pool was warm and spa hot. The most frustrating part was reservations. The website showed only tent sites with water and electricity. I then clicked on military discount and the website showed me a higher price. I called and left a message to get clarification. No one called me back. Turns out they apply the discount after you check in. Check in was another issue. The office was closed early and they gave me a tent site without electricity or water. So I had to call their after hours number to get them to change my site. Later in the office they told me that they aren’t responsible for their website. Campground is ok, but customer service needs work. Wish there were more options closer to Eureka. The WiFi worked good until the last day. The 15A outlet worked until the last day.

SAVE YOUR MONEY! Absolute scam being ran here. I booked for my friend and I to stay for 3 nights in a cabin. I updated our check-in time to a later one, as we got stuck in road construction. Just wanted to communicate our situation and keep them updated as their office closes at 4pm! Nobody there in the evenings or during the night fyi. We arrive late at night and we see the self check-in box. We grabbed our cabin keys with our surname on the envelope. The next morning we took off on our excursion, just to get a voicemail from the office that there's a guest with the same surname as who can't check in because we"STOLE THEIR ROOM" First off, nobody stole anything. Had booking confirmation and guaranteed reservations sorted a week prior. I call them back and the lady says they need a different card to charge us to be able to stay there and that they sent a message to me via Booking.com the day prior. Ummm, so why didn't you bloody call me if there were card issues? I was driving all day and not checking my Booking.com app...They basically don't communicate and said they gave me 4 hours to update my card before giving our booked cabin away! So I gave them a new card, as I saw my previous one hadn't been charged, and it was sorted over the phone. At this point we really didn't even want to stay there with how they spoke to us. Totally out of order and tacky! 20 min later she calls back, says that they can't accommodate us now because STOLE a room from other guests and we had to vacate the cabin as soon as possible. Lol Wait WHAT?! Turn around to head back to the cabins, but first checked to see if my credit card had been charged...Locked my credit card and my debit card immediately!!!! Knew they were a scam at that point. Then the manager calls...oh boy she's a winner. Threatens to call the Sheriff as her associate told her that we said we weren't going to come back for our belongings. Lol! Absolute bonkers these broads are. Got our stuff, key dropbox, and we were off! So this dodgy, rundown, place is willing to leave people stranded if you don't keep an eye on your Booking app because they don't know how to CALL PEOPLE. Luckily, my children weren't with us that late at night with no place to stay! Also, being ex law enforcement, I know the laws and it would've wasted loads of time for a deputy to come to her rescue. Lol Moral of the story, check the Booking.com reviews better...cops apparently have been called on behalf of management and cops told the guests thjs place is a joke and they get called frequently by this manager person. Get a nice AirBnB! We are so glad we actually didn't stay there...we love our cottage we found!

Well let’s see where do I start? The coast”ocean” is about 500 yards away. There is absolutely nothing to do here. It’s being remodeled/renovated because it’s a new owner. The on property store has limited supplies. I asked for plasticware they didn’t have it. I asked for allergy pills, they didn’t have it. I asked for ice, guess what? Didn’t have it. I just left the store and drove into town which takes about seven minutes. Can’t go for a walk around the camp because somebody just murdered somebody today and he was seen behind this camp in the forest. Of all days right? Doesn’t matter if you could walk around there’s nothing to see but people that I’ve been here probably months on end and it’s just “boring“ and it’s overpriced for boring. I stayed at humbug in Oregon after 101 it was $18 a night it was the best place I’ve ever been, and I love tent camping. the website says Wi-Fi, let me tell you something there is No!!!!! WI-FI The bathrooms are locked and they give you a code to open them. What the heck is that about right? The tent sites are very odd it’s a strip of grass with a picnic bench every 5 yards. it’s not fenced. There’s no trees or shrubs separating anybody it’s just very “odd“ you’ll be camping 25 feet from the next guy. I had to turn my tent facing the fence because any other way people can look in. A little privacy would be nice in a place like this but you won’t get it. You better have unlimited data on your phone plan because you’re going be using all your data out here because there’s absolutely nothing to do. Sit in your tent or at the table and hopefully have somebody with you or you better love movies “a lot “

I don't even know what to say, except pick somewhere else. Last summer we stayed for a few days. I reserved a few days for this summer. Got the reservation confirmed by email- didn't notice my name was misspelled by one single letter- and stopped in to the office to inquire about paying early. It turned out they gave me a reservation under the wrong name and that I was actually, in fact, banned from the park. What??? They revealed that in their system I was banned due to"pet damages". My service dog did not cause any property damage and the cabin was left clean. I asked if there was any detail about these supposed damages and no, there were not. I asked if there was someone I could speak to as no one had ever contacted me about this issue. The larger blond woman said,"I am the only one"(that I could speak with) and added that I was also banned from shoreline park- which I had never been to. The hold on my credit card is still there. It's only a few dollars but I'm going to cut my losses. Last time we stayed we were prohibited from flushing tp down the toilet and the bathrooms were not clean at all. The Wi-Fi never worked and the power went out preventing me from using my bipap. Also the pool and playground areas were so closely monitored it was a bit uncomfortable being on camera and confronted about a minor rule violation (within moments like I was being closely watched) that was quickly righted. I believe in second chances but this was just an insult to my sensibilities.  Weird staff, pretty unfriendly. There are plenty of other friendlier and more accommodating beautiful cabins and resorts to choose from in Humboldt.