Detroit/Ann Arbor KOA

After only a few hours of moderate rainfall, we arrived to a completely flooded park. Got my site number, and an employee guided us to the site. It was completely underwater. When we told him the obvious, he said, “they all are.” I suggested taking the site two spots down, same type site moderately dry, and he said “Fine, tell the office.” And drove off.

I walked back to the office to tell them. They said okay, and we set up. A different employee came back and said we couldn’t park there because it was already paid for by someone else. I said, “Well, we already paid for a spot and we’re here.” He replied that we would have to move. He showed us another flooded site. Then a site that would obviously not fit our camper. We all kind of stared at each other for a minute, then he said “Take the spot you’re at, I’ll tell the boss.”

So “the boss” came in his car immediately combative telling us we couldn’t stay there, specifically, “You’re moving.”. I said, “Okay well where should we go? The spots we were shown won’t work.” He said Spot 51. I asked where it was at, he said he didn’t know because he didn’t have a map.

Once we found it, it was both too small and under water. When I pointed this out he said “Yeah, it’s raining.” I said well we already paid for a spot and it’s not flooded so we will stay there. He said “No, I’ll call a tow truck.” I said “Well give us a refund and we’ll leave.” He said “I don’t think I will give you a refund, but I will call the tow truck.” This went on for awhile until he told me to “Call God,” and I suggested “give me a refund instead.” Finally he asked if I give you a refund will you leave? And I said yes.

Moral, we got the refund. I understand having a bad day, but I don’t get to throw temper tantrums at my customer service job when things are hard. As others have said, none of the amenities are running - they all have construction tape around them. So between the abhorrent customer service, terrible sites, and no amenities, I would suggest you stay far away.

We only stayed at this KOA because we couldn’t find any available campsites at any other campgrounds in the area. We usually don’t consider KOA because they are generally too expensive for what we need them for but this KOA has water/electric sites for $30. Keep in mind you can’t choose which site number you get. This is a new KOA so they are still transitioning from an RV park and are sprucing up the campground to KOA standards. Do not expect anything glamorous. The improvements appear to be gradual. I feel like the main building would need to be renovated to truly makes themselves a proper KOA.

But as for the campground itself, the campsites are close together. The chalky gravel campsites and roads are raked everyday. They do roadside trash pickup throughout the day. I observed them come by twice a day. I think there are 7 individual shower rooms. The restrooms are attached to the main office building (like the showers). I mention that because the map we were given doesn’t indicate where the restrooms are but to be fair the office staff told us where they were. The showers and restrooms are alright. The campers make them gross but I see the staff cleaning everything on schedule around noon everyday. There’s a laundry room which is very clean. The washers are $2 and the dryers are $1 for 40 minutes. There’s a playground. A swimming area on the lake. There’s a trail that goes around the lake. The KOA has well stocked doggy poop bags and trashcans along the trail.

Oh! The camp store has ice cream, general food stuffs, fishing tackle and will accept packages.

Internet. Verizon via iPhone 12 via a weBoost signal booster (because I forgot to turn it off): 22 mbps down and 3 mbps up with 29 ms ping; T-Mobile via Nighthawk MR1100 via weBoost: 36 mbps down and 19 mbps up with 46 ms ping.

Don't stay here😔