We’re truly sorry this guest left feeling disappointed, and we appreciate the opportunity to respond.
Our glamping tents are pet-friendly, with a few important guidelines. Dogs are welcome inside the tents if crated, and they must remain on leash and attended at all times while on the property. This is outlined in our Welcome Guide, and in this case, it sounds like there may have been a miscommunication during check-in with a new team member. We’ve followed up with him directly to ensure that policies, like the crate requirement, are communicated more clearly at check-in.
Regarding our manager’s visit to the site, the intention was simply to follow up and clarify a couple of things, including the firewood, which had been taken from the shed. We understand there may have been some confusion, and we just wanted to let the guests know that wood is not self-serve and is normally delivered upon request. The goal was simply to confirm how many bundles they had taken so we could add it to their invoice accurately. We’re truly sorry if that came across as uncomfortable in the moment. That was never the intent.
We do have a few video-only security cameras in shared areas like the entrance, parking lot, and wood shed, all clearly marked, but there are no cameras at guest campsites, and we do not record audio. These measures are in place solely for guest safety and to protect the property.
As for the creek, it is spring-fed directly from Triangle Lake and we maintain the accessible areas regularly. In fact, the section near this guest’s site had just been cleared of overgrowth prior to their stay. We’ve since reinspected it and found no signs of pollution. It’s possible the guest may have encountered debris or litter further downstream near the public rock slides, which are outside of our property and not part of the campground.
We care deeply about guest experience and truly regret that this one fell short. We’ll be reaching out directly to make it right.
Sincerely,
Brooke Modifica - Owner
Creekside Retreat at Triangle Lake
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