For our family's first vacation in our new travel trailer, we foolishly chose to visit the KOA campground in Arco, Idaho. We had informed them of our late arrival around 11 PM. Upon arrival, they handed us a map and pointed to a campsite number. None of the spots were properly marked, but surrounded by other trailers, we assumed we were in the right place. The next morning, we discovered the bathrooms were absolutely revolting, clearly not cleaned for days, despite a sign claiming daily cleaning. Mud on the floors, mold and mildew in the showers, overflowing trash, and toilet paper strewn about—it was utterly disgusting. When we returned later that day, a staff member immediately confronted us, accusing us of lacking a reservation. We provided the requested documentation, and they disappeared. Then the owner or manager approached us aggressively, violently pointing out our supposed error on the map and ordering us to move everything to the correct spot—right behind where we had parked, already occupied by another family they had mistakenly placed. In a menacing tone, he begrudgingly decided to relocate the incoming family to our original spot. This whole scene unfolded in front of numerous families at the KOA, with no regard for our embarrassment or the other campers' discomfort. After this disgraceful ordeal, we decided to just pack up and leave, not even bothering to request a refund. As we were packing, the manager approached, still not apologizing, but handed me a receipt for a refund that I never asked for nor wanted. I informed him firmly that this was not about money but about their appalling mismanagement. I intend to dispute the refund because this KOA should not be associated with such incompetence and filth and I will not accept hush money.
