CampOut Alabama

POOR CUSTOMER SERVICE:  I made reservations back in August of 2022 for the July 4th, 2023, weekend (11 Months in advance). On my day of arrival, June 29th, I pull into the campground to check in and come to find out, the owner, Matt Fox, had lost my reservation. Matt works from home outside of Chicago. My card had been fully charged for the full stay 11 months prior. I traveled with my truck and 33-foot bumper pull camper for approx. 450 miles to be told I have no camp site. This is a unique campground. I had no other options. Instead of them realizing their mistake and assigning me a site and then making calls to cancel a reservation that was made after mine, they simply turned me away. The onsite managers tried to figure something out by trying to fit a square into a round hole. LOL. Meaning force my 33-foot camper attached to my 4-door truck around a 90 degree turn to then hit the overhang of an adjacent camp site roof over and over an eroded trail. There was no way it would fit is my point. That made me question their knowledge of the camping world. The owners operate off site near Chicago. They micromanage the reservations and local managers have no control over it. This business model is a joke. And this is a clear example of how it does not work. And from what I heard; matt makes mistakes all the time on reservations. They don't keep good records, or they would have never lost my paid in full reservation. This cost me the customer and they don't care. So here I sit, 450 miles from home with the cost to get there, pissed off and agitated knowing that I have an 8-hour drive back home because I have no other options. And a Holiday Weekend! They said they would give me a full refund and I had to ask for 100.00 for gas assistance. But they gave me no confirmation number of the refund. That had to come from Matt! The total trip was around 18 hours and approximately 900 miles which cost me around$400.00 in gas plus a lost vacation day from work. The drive home was very frustrating. I could not believe the way I had been treated. I honestly was in disbelief. It was the owner's fault and not the camp host/managers as the owners in Chicago run the show. And not a very good job at it from my experience. I sent the owners a text and picture of my odometer showing the average mpg and how many miles traveled and the time and ask for a$900 reimbursement. But they refused. How would you feel if you drove that many miles and for that length of time and spent that amount of money for nothing? They do not know what customer service all is about. They got their camp full for the July 4th weekend with over booking so I did not matter. I was nothing to them. They even required full payment up front. They are just looking out for themselves and are struggling apparently. Please, for those reading this, stay away. Its not worth what I went through to walk around naked and have man on man sex in the woods. This place disgusts me from a customer service standpoint.

After reserving a"pull-through" site eight weeks in advance, we were told that we had been moved to an adjacent site upon arrival. No explanation was offered but after telephoning the owner in Chicago, the guy at the gate said we could have our original site after all and led us to it. One day later, neighbor campers arrived and we learned that they had also been booked into the site that we were in, however they had only booked four weeks earlier. Double booking is common apparently, and we learned that during a busy Halloween weekend, several guests had to be shuffled around to the permanent residents due to lack of space...including sleeping in cars. Although the site we booked was marked as a pull-through on the website, due to the location of the trees and the length of our pull-behind(28 ft), it was impossible to actually pull through, and we backed out of the site when it was time to leave. The tree cover is nice and shady, however several low hanging limbs make maneuvering difficult. We could not extend our awning fully without hitting a tree. Some sites have sewer hook-ups but the community dump station was closed. We were told to find an empty site that had sewer and just dump there. We had to move to two different sites to find a sewer hookup that worked. Many of the sewer ports are located on elevated ground when compared to the campsite, so the sewage is forced to flow up hill. Maneuvering this campsite is not easy. The map on the website is misleading and no in/out loop exists. What is marked as an outer road on the map is an overgrown dirt path now. Coupled with week cell service the available wi-fi only works inside of the clubhouse. Also, our 30 amp camp site could not support AC and a microwave for 30 seconds without tripping the breaker. With that said, the people we met were very nice, but we will never return.