Golden Palms Luxury Motorcoach Resort

We had an exceptionally unpleasant experience due to the pet policy being misrepresented. We paid in advance, their policy, for the entire month of February. We had to sign a document stating the payment was not refundable. Before signing, we read through the policies that affected renters, like the pet policy and did not see anything out of line with other RV parks. We set up our exercise pens for the dogs, like we've done at every RV park for the last 30 years. We were informed that exercise pens violated their policy. We had not seen that and asked that it be shown to us. They showed a construction policy that stated owners were not allowed to build a fence on their property. We had not built anything on their property, but they maintained that an exercise pen was a fence and had to be taken down. Our dogs are quiet and love to bask in the warm sun. It felt like a cruel expectation for them to have to stay in our RV 24/7 for a full month. They suggested that we could tie our dogs out on the lawn, but they are escape artists and we could not risk them getting away. We again stated that we were not in any way violating their policy. They were very indifferent. We could not put our pets through being confined to and RV, so we immediately left. They refused to refund our money, offer a stay at another date or even offer any kindness at all. This is truly the worst experience and poorest treatment that we've ever had at an RV resort.