While East Bay Campground boasts a stunning location on Devil’s Lake, the owners’ shocking disregard for guest concerns and lack of basic hospitality make this a place to avoid. Our experience was a nightmare due to the owner's negligence, resulting in serious damage to our property that they refused to apologize for or rectify.
Upon arrival, we noticed a large tree limb hanging over our camper. We immediately reported it, concerned that it could fall and cause damage. The office reassured us, but no one came to address it. That night, the limb fell and punctured a hole in our roof.
When we informed the owner, Bill, his response was nothing short of appalling. Instead of offering any help, showing concern, or even apologizing, he dismissed us, repeatedly telling us to"just patch it up" and actively discouraging us from filing a claim.
It took three days of persistence to obtain the necessary insurance information—still with no apology or acknowledgment of their responsibility. Another reviewer had a similar experience, reporting,"we sustained major damage to our roof from trees. When I reported this to the office, they were'sorry' but offered nothing else"(RV Life Review).
Bill’s behavior reflected a complete lack of concern, remorse, or responsibility, which was deeply disturbing, especially considering the damage could have been easily prevented. This was more than just bad customer service—it was an utter failure to demonstrate even the most basic principles of hospitality or human decency.
The campground itself lacks the attention to detail expected of a well-run facility. The shower curtains in every bathroom were 2-3 inches too narrow, leaving a gap leaving anyone taking a shower exposed. Fire ring was bent, broken and unusable. When we rented a boat and reported the anchor rope was frayed and unusable, they promised it would be replaced. But, just like with the tree limb, nothing was done.
If you stay here, be prepared to have excellent insurance and no expectations of any help, because the owners clearly don’t care.
Bill and Val only seem to offer hospitality to guests who require nothing from them and request nothing that their time or attention is needed to address with respect and kindess.
Based on our experience, they will treat you like a nuisance the moment you raise a concern. For your peace of mind, I recommend finding another campground. The beautiful views are simply not worth enduring owners who show no responsibility for their guests or property.
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